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Cost of living in the UK soaring up to its highest level in a decade
Cost of living in the UK soaring up to its highest level in a decade
Post on 17th Nov 2021
Today the Office for National Statistics released their forecast of consumer price inflation. Inflation rose steeply in October to its highest rate in nearly a decade. The ONS also highlighted the key driver is increased household energy bills.
Nation / Region: England , Northern Ireland , Scotland , UK , Wales
Content Type: News
Consumer Protection, Energy Costs
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500,000 at risk of fuel poverty after tomorrow’s price rises
500,000 at risk of fuel poverty after tomorrow’s price rises
Post on 30th Sep 2021
Charity says new Household Support Fund welcome but not enough to prevent needless deaths this winter
Nation / Region: England , Scotland , Wales
Content Type: News
Consumer Protection, Excess winter death
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Warm Homes Week 2021
Warm Homes Week 2021
Post on 19th Aug 2021
This year NEA is celebrating our 40-year anniversary and we want to spend this milestone by bringing together our supporters across the whole of the UK, surpassing last year’s event and crucially investigating new opportunities to work together to end fuel poverty.
Nation / Region: England , Northern Ireland , UK , Wales
Content Type: Campaigns
Advice Delivery, BEIS, Campaigns, Cold Homes, Consumer Protection, Debt, Energy Advice, Energy Efficiency, Excess winter death, Health, Housing, Inequality, Vulnerability
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Pioneering new safeguarding scheme hits 1000 referral milestone
Pioneering new safeguarding scheme hits 1000 referral milestone
Post on 22nd Jul 2021
1000 households have been referred to a pioneering new customer safeguarding scheme launched by fuel poverty charity, National Energy Action (NEA), the Cadent Foundation and gas distribution network, Cadent.
Nation / Region: England
Content Type: News
Advice, Carbon Monoxide, Consumer Protection, Fuel Poverty
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NEA NI response to the Consumer Council’s Draft Corporate Plan 2021-24
NEA NI response to the Consumer Council’s Draft Corporate Plan 2021-24
Post on 26th Feb 2021
The Consumer Council for Northern Ireland (CCNI) plays a fundamental role in providing vital information, advice and advocacy for all consumers in Northern Ireland, with a focus on vulnerable consumers. This work has great importance for NEA and many organisations throughout Northern Ireland, both strategically and operationally, and we welcome the opportunity to respond to this Draft Corporate Plan 2021–2022.
Nation / Region: Northern Ireland
Content Type: Publications
Consultation, Consumer Protection
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Energy suppliers to strengthen support for struggling energy customers
Energy suppliers to strengthen support for struggling energy customers
Post on 19th Oct 2020
NEA has today welcomed Ofgem’s decision to ensure all energy suppliers across Great Britain provide more support for customers struggling in debt, identify pre-payment customers who run out of credit and offer appropriate forms of advice and support.
Nation / Region: England
Content Type: News
Consumer Protection, Energy Markets, Fuel Debt, Fuel Poverty, News Release, Ofgem
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Home Energy Consultation Report 2
Home Energy Consultation Report 2
Post on 25th Mar 2020
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Nation / Region: England , South East
Content Type: Impact
Consumer Protection, Energy Costs, Energy Tariffs
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: England , Wales
Content Type: Research and Policy
Consultation, Consumer Protection, Debt, Energy Markets, Energy Tariffs, Fuel Debt, Ofgem, Pre-payment meters
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NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
Post on 17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.
Nation / Region: England , Wales
Content Type: Publications
Consultation, Consumer Protection
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