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Warm Home Discount Industry Initiatives

Warm Home Discount (WHD) is an obligation placed on all licenced suppliers with more than 50,000 customers to support people who are living in or at risk of fuel poverty.

The industry Initiative element is a valuable part of the scheme, which allows suppliers to help fuel-poor customers through third parties.

National Energy Action (NEA)A is proud to have been a trusted partner on the scheme for over 12 years. We currently work with seven suppliers to provide direct advice and support to people who need it most.

Our projects:

  • Aim to maximise the impact of the WHD II support to help tackle fuel poverty and ensure that vulnerable, low-income households across England and Wales can enjoy warmer, healthier homes
  • Use a multifaceted approach to deliver support for fuel-poor households and the professionals who support them
  • Offer a holistic package of support to vulnerable clients
  • Have been successfully audited and are fully compliant with the WHD II scheme

During the last scheme year NEA was able to deliver life-changing interventions to fuel-poor households across England and Wales, including:

  • We provided more than 1,100 people with benefits entitlement checks, resulting in the receipt of an additional £2.1m per year in benefits. This equates to an average increase in income of more than £6,007 per person helped.
  • We provided more than 130 households with energy efficiency measures and/or energy efficient appliances.
  • We gave more than 5,400 households energy advice to help them understand how to better use energy to keep themselves warm and well at a lower cost.
  • We trained more than 3,500 people to provide energy advice, who we estimate will go on to help more than 1.6m households per year securing a project legacy far beyond the operating period.
  • We administered more than £400,000 of financial assistance payments to support clients with valuable relief at a time of crisis. We also assisted with debt relief, helping people to clear their energy debts so that they can continue to keep on supply.

NEA would like to say a huge thank you to all our partners for their support in helping us make a difference to the lives of people living in fuel poverty.

In 2024-25 we are delivering on behalf of seven suppliers.