Changing Energy-related Behaviour

AUDIENCE

This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone.

COURSE AIM

The course aims to make delegates aware of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.

OBJECTIVES

Explain:

  • the barriers/ cognitive biases discouraging householders from acting on energy advice
  • some of the key factors influencing decision making
  • actions to encourage householders to act on energy-related advice

CONTENT

  • The main barriers explaining why householders do not always act on energy advice.
  • Key factors influencing decision making including significant cognitive biases (for example, loss aversion and social norms).
    • Actions to help overcome the key biases and encourage people to act on the advice they are given. This includes framing the message – making it personal, relevant and engaging.
    • The EAST (make the advice/ intervention Easy, Attractive, Social and Timely) model can be used to increase the likelihood of advice being acted on.

DURATION

2.5 hour

HOW WILL THE WEBINAR WORK?

Webinars will be delivered live via Zoom (video conferencing facility) by our expert tutors to small groups to ensure a good level of interaction and support for learners. Participants will require a device with a camera and sound.

WEBINAR DATES

A programme of scheduled open access dates is available for individual bookings, please contact lynsey.thompson@nea.org.uk for details.

In-house sessions are also available upon request to organisations wishing to train a group of staff. We can accommodate up to 15 learners per webinar.

FEES (PER PERSON)

NEA currently has FULL FUNDED places available for non-commercial organisations. Learners must be frontline staff or volunteers that regularly encounter and have the opportunity to provide advice to those in or at risk of fuel poverty – i.e. those on a low income / in a vulnerable situation and who are struggling to manage their household bills.

For those not eligible for a free place fees are as follows:

Open Access

NEA MembersNon Members
Not for profit organisations£68 + VAT£78 + VAT
Commercial organisations£75 + VAT£88 + VAT

In house (per group, up to 15 learners)

NEA MembersNon Members
Not for profit organisations£682 + VAT£782 + VAT
Commercial organisations£748 + VAT£848 + VAT

WEBINAR DATES

New dates coming soon.


FURTHER INFORMATION FROM

Lynsey Thompson, Training Co-ordinator, NEA
Tel: 0191 261 5677