NEA Training and Assessment


Training Webinars

Webinars are delivered live by our expert trainers. To ensure all learners can fully participate, we limit numbers per session.

Please take a look around at our different training webinars below but if you are looking for something specific or bespoke then get in touch with Chris Ellis, NEAs Training and Assessment Manager to discuss your needs.  

Webinars will be delivered via Zoom and learners will require a device with a camera and sound to participate. Full instructions on how to join the webinar will be provided.

Understanding Fuel Poverty & Health: Impacts on Mental Health

This webinar aims to help learners understand the impacts of the cold on mental health and identify sources of assistance and advice.

Vulnerability in the Energy Market

The Vulnerability in the Energy Market webinar will look at how fuel suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability and the support on offer, such as the Priority Services Register.

Fuel Debt Advice in the Community

Delivered across three webinars this course aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.

Paying for Fuel

The Paying for Fuel webinar will look at how we are charged for gas and electricity, the types of tariffs we use and how we can limit our expenditure. It aims to help delegates understand the content of fuel statements and how we can use this information to switch tariff or supplier.

This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone. The course aims to make delegates aware of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.

Introduction to Domestic Energy Efficiency

The course aims to make delegates aware of how householders may be able to use their energy more efficiently and reduce possible waste whilst still maintaining a warm and comfortable home.

Tackling the Cold

The Tackling the Cold webinar will look at how we are charged for gas and electricity, the types of tariffs we use and how we can limit our expenditure. It aims to help delegates understand the content of fuel statements and how we can use this information to switch tariff or supplier.

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