Training Webinars

NEA has developed an extensive suite of interactive webinars to respond to the current pandemic, and these will continue to be available to support remote learning in the future.

Webinars will be delivered live by our expert trainers, using the platform Zoom and delegates will require a device with a camera and sound to participate. To ensure all delegates can fully participate in the session NEA has established limits on numbers per session. Full instructions on how to join the webinar will be provided in advance.

Please take a look around at our different products below but if you are looking for something specific or bespoke then get in touch with Chris Ellis, NEAs Training and Assessment Manager to discuss your needs.  

Webinars will be delivered via Zoom and delegates will require a device with a camera and sound to participate. Full instructions on how to join the webinar will be provided.

Fuel Poverty & Health

The Fuel Poverty and Health webinar will look at the causes and impacts of fuel poverty with a focus on the health impacts. It aims to help delegates identify those likely to be at risk from fuel poverty and signpost to assistance.

Vulnerability in the Energy Market

The Vulnerability in the Energy Market webinar will look at how fuel suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability and the support on offer, such as the Priority Services Register.

Fuel Debt Advice in the Community

Delivered across three webinars this course aims to provide an understanding of the causes of fuel debt, issues householders may face with meters, fuel statements, payment and tariff options. It also considers consumers, private landlords and fuel suppliers obligations, as well as complaints procedures and support available for low-income and vulnerable households.

Paying for Fuel

The Paying for Fuel webinar will look at how we are charged for gas and electricity, the types of tariffs we use and how we can limit our expenditure. It aims to help delegates understand the content of fuel statements and how we can use this information to switch tariff or supplier.

Changing Energy-related Behaviour

This course is designed for frontline staff working in a range of organisations who are in a position to provide energy-related advice directly to householders either face-to-face or via the telephone. The course aims to make delegates aware of some of the theories and findings in the field of decision making, focusing specifically on simple practical things they can do to encourage people to act on the energy-related advice they receive.