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Supported E-Learning

Introduction to Domestic Energy Efficiency

Designed to provide a basic introduction to domestic energy efficiency for frontline staff providing householders with energy efficiency advice.

Course aim

The course aims to make delegates aware of how householders may be able to use their energy more efficiently and reduce possible waste whilst still maintaining a warm and comfortable home.

Course objectives


  • heating systems and controls
  • top tips for saving electricity
  • heat loss in the home and insulation methods
  • sources of advice and assistance

Course content

  • Explain basic space heating appliances
  • Explanation of some basic space heating and hot water controls including room thermostats, TRVs, storage heaters and programmers
  • Tips for using energy more efficiency in relation to heating, hot water, lighting and appliances
  • Examine heat loss in the home and insulation
  • Explain some of the help and assistance available, including the Warm Home Discount Scheme, Winter Fuel Payment and Cold Weather Payment, Priority Service Register and the Affordable Warmth Obligation
  • Additional information relating to Covid-19 – offer information for frontline workers on current advice agency and fuel supplier support for customers in relation to Covid-19

How will the e-learning work?

Learners will have access to the course for two weeks and be able to study online at a time and location that is convenient to them.


Tutor support will be available via telephone / video call.

Suggested study time

This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace.


NEA MembersNon Members
Not for profit organisations£65 + VAT£75 + VAT
Commercial organisations£80 + VAT£90 + VAT

FUNDED PLACES: unfortunately all funded places have been allocated for the time being however there may be more available later in the year. Please keep an eye on this page for updates.


Lynsey Thompson, NEA
Telephone: 0191 251 5677