Supported E-Learning

Introduction to Domestic Smart Meters

Designed for those frontline staff working householders requiring an understanding of smart meters and the in-home display.

Course aim

The course aims to explain how smart meters work and their potential benefits for households. It looks at the installation process and where you can find more information about smart meters and the roll-out.

Course objectives


  • how smart meters work
  • the in-home display (IHD)
  • the installation process
  • where to get more information about smart meters and the roll-out

Course content

  • Smart meter technology – smart meters and in-home display
  • Installation process and code of practice
  • Where to get more information about smart meters and the roll-out

How will the e-learning work?

Learners will have access to the course for two weeks and be able to study online at a time and location that is convenient to them.


Tutor support will be available via telephone / video call.

Suggested study time

This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace.


NEA MembersNon Members
Not for profit organisations£65 + VAT£75 + VAT
Commercial organisations£80 + VAT£90 + VAT

FUNDED PLACES: unfortunately all funded places have been allocated for the time being however there may be more available later in the year. Please keep an eye on this page for updates.


Lynsey Thompson, NEA
Telephone: 0191 251 5677