Publications and Resources

NEA supports the smart meter rollout, and broadly the mechanism for attributing targets to suppliers for the next phase. However NEA believes this could be improved through the addition of targets specifically to upgrade legacy prepayment meters, as well as…

NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a…

Despite positive attempts to end fuel poverty in Wales, the statutory targets that were in place to eradicate the scourge of cold homes were missed and fuel poverty continues to be a devastating problem. Here, we respond to the Welsh…

Overall, NEA is pleased that Ofgem is seeking to extend protections for domestic customers who may have prepayment meters installed under warrant (Electricity and Gas Supply Standard Licence Condition 28B). We fully support this approach and it will be necessary…

NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty…

NEA has extensively engaged with Ofgem the DNOs to help shape this price control, through stakeholder meetings, workshops, and through working with Ofgem in the RIIO 2 working groups. NEA is so far pleased with Ofgem’s approach in the ED2…

NEA response to Ofgem’s self-disconnection and self-rationing final proposals

In response to the NAO’s report7 in 2018 on smart meters we highlighted our concern that the smart meter roll-out was significantly back-loaded.

Respiratory and circulatory diseases are linked to living in a cold and damp home and amongst those living with fuel debt. NEA believes that given the outbreak, it’s now even more crucial to help keep people warm and well in…

NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty…

In our January 2020 response to Ofwat’s forward work plan, we acknowledged that driving innovation across the water sector was vital to address the strategic challenges the industry faces. We believe the innovation competition allows an additional opportunity for companies…

District heating can contribute to fuel poverty reduction targets through its ability to provide stable and predictable prices for energy over an extended period of time; reduced worry for households about breakdowns or repairs; the creation of local employment opportunities…