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Supporting vulnerable energy customers this winter
Post on 26th Jan 2022
This policy briefing highlights the positive steps that can be taken now by the UK Government and energy regulator Ofgem to respond to the current energy crisis and support vulnerable energy customers this winter. It is hoped that this will prompt policy interventions in advance of Ofgem announcing in February the next revision to the energy price cap.
UK Fuel Poverty Monitor 2020-21
Post on 30th Nov 2021
This year’s UKFPM identifies the opportunities associated with decarbonising heat for fuel poor households; the barriers they face in doing so; the likely risks of the decarbonisation agenda for them; and which policy developments and interventions are required to ensure that the decarbonisation of domestic heating can be fair and affordable.
The Gathering Storm: Utility debt and COVID-19
Post on 19th Jun 2020
The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are being badly exacerbated by the current crisis, and whilst welcome, current provision is not adequate to deal with the scale of these challenges.
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Content Type:Research and Policy
Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy
Post on 17th Feb 2020
The Warm Home Discount (WHD) scheme currently provides a payment of £140 (inclusive of VAT) towards energy bills, and also contains provisions to carry out projects to help low-income and vulnerable households to better afford their energy bill. The scheme was introduced by the Government in April 2011 and is an obligation on energy suppliers funded through bills.
NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”
Post on 22nd Sep 2019
The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding “Prepayment Self-Disconnection and Self-Rationing: A Call for Evidence”.