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The Gathering Storm: Utility debt and COVID-19

The Gathering Storm: Utility debt and COVID-19

19th Jun 2020

The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are…

Addressing the impacts of COVID-19 on vulnerable energy customers

Addressing the impacts of COVID-19 on vulnerable energy customers

02nd Apr 2020

NEA appreciates that many energy suppliers and their staff will be working tirelessly to provide appropriate support and services for customers in vulnerable circumstances during the COVID-19 outbreak. NEA has also been capturing its own staff’s feedback on the early…