NEA
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Our latest publications are available here.

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NEA response to Heat Networks: Building a Market Framework
NEA response to Heat Networks: Building a Market Framework
Post on 01st Jun 2020
District heating can contribute to fuel poverty reduction targets through its ability to provide stable and predictable prices for energy over an extended period of time; reduced worry for households about breakdowns or repairs; the creation of local employment opportunities and contribution to economic growth.
Nation / Region: England , Wales
Content Type:Publications
Consultation, District Heating, Energy Costs, Energy Markets, Energy Tariffs
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: England , Wales
Content Type:Research and Policy
Consultation, Consumer Protection, Debt, Energy Markets, Energy Tariffs, Fuel Debt, Ofgem, Pre-payment meters
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NEA response to Ofwat Forward Work Programme 2020-21
NEA response to Ofwat Forward Work Programme 2020-21
Post on 26th Feb 2020
Driving consumer and societal outcomes through company performance should remain a key ambition of Ofwat so that it can continue to demonstrate the legitimacy of a privatised water sector even with the reduced risk of re-nationalisation following the recent general election. Developing a richer understanding of company performance is valuable, providing the commitment to do so leads to consistent and comparable metrics made visible to a wider audience, including customers.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Ofwat, Water, Water Poverty
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NEA NI response to Utility Regulator draft forward work programme 2020-2021
NEA NI response to Utility Regulator draft forward work programme 2020-2021
Post on 17th Feb 2020
NEA works closely with the Utility Regulator across many aspects of work, but especially in relation to consumers and policy development, also with the view to empowering consumers and communities. We have made some comments around the objectives in the draft Forward Work Programme and have made some suggestions, which we hope are helpful on priority projects, which we believe may enhance the Forward Work Programme 2020–21.
Nation / Region: Northern Ireland
Content Type:Publications
Consultation, Electricity, Gas, Water
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Review of the Northern Ireland Sustainable Energy Programme and energy efficiency provision
Review of the Northern Ireland Sustainable Energy Programme and energy efficiency provision
Post on 17th Feb 2020
Based on the 2016 House Condition Survey (HCS), Northern Ireland has a rate of fuel poverty at 22%. It is also estimated that there are approximately 43,800 households in extreme fuel poverty which means they need to spend over 15% of their total income to heat their homes. Additionally, one in five households in Northern Ireland are living in relative poverty and 19% of working age adults in the private rented sector spend more than a third of their income on housing.
Nation / Region: Northern Ireland
Content Type:Publications
Consultation, Discussion Paper, Fuel Poverty, Heating oil
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NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
Post on 17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Consumer Protection
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NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation
NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation
Post on 17th Jan 2020
Over the last year, NEA, alongside other consumer groups, worked with Ofgem to secure some key improvements in the treatment of domestic customers. In particular, we worked to ensure that low income and vulnerable customers had adequate protections in gas and electricity markets.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Ofgem
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NEA response to The Future Homes Standard: changes to Part L and Part F of the Building Regulations for new dwellings
NEA response to The Future Homes Standard: changes to Part L and Part F of the Building Regulations for new dwellings
Post on 17th Jan 2020
As we move towards decarbonising the whole economy, a crucial element of reducing emissions are homes. Currently existing homes are improved via the Energy Company Obligation (the only GB wide home energy efficiency programme), the Private Rented Sector Minimum Energy Efficiency Standards (PRS MEES) and social housing standards under the Decent Homes Standard.
Nation / Region: England
Content Type:Publications
Consultation, Housing, Housing Standards
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NEA NI Response to the Consumer Council’s draft forward work programme for the final year of the corporate strategy 2016-2021
NEA NI Response to the Consumer Council’s draft forward work programme for the final year of the corporate strategy 2016-2021
Post on 17th Jan 2020
NEA Northern Ireland has made some comments around the objectives in the draft Forward Work Programme and believe that the projects identified in the document are the right ones and have no queries regarding same. We have made some suggestions, which we hope are helpful on priority projects, which we feel may enhance the Forward Work Programme 2020–21.
Nation / Region: Northern Ireland
Content Type:Publications
Consultation, Consumer Protection
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