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Response to Innovation funding and competition: further consultation on design and implementation
Post on 27th Jun 2020
NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty and Fuel Poverty’.
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Content Type:Research and Policy
NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation
Post on 17th Jan 2020
Over the last year, NEA, alongside other consumer groups, worked with Ofgem to secure some key improvements in the treatment of domestic customers. In particular, we worked to ensure that low income and vulnerable customers had adequate protections in gas and electricity markets.
NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”
Post on 22nd Sep 2019
The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding “Prepayment Self-Disconnection and Self-Rationing: A Call for Evidence”.
NEA response to the Joint BEIS and Ofgem Consultation “Flexible and Responsive Energy Retail Markets”
Post on 22nd Sep 2019
NEA believes dramatically improving domestic energy efficiency levels remains the most enduring solution to addressing energy affordability, however, we also know other key actions are required in retail energy markets to safeguard vulnerable domestic customers, particularly those living on the lowest incomes.