Publications and Resources
Filter Events By
NEA’s response to Ofwat’s Payment, help and debt guidelines consultation, 2021
Post on 28th Jul 2021
NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in supporting residential customers to pay their bill, access help and repay debts.
NEA response to Ofgem’s Forward Work Plan 2021-23
Post on 16th Feb 2021
NEA’s Response to the Ofgem Consultation on their Forward Work Programme 2021/23 Gas Levy. NEA believes that Ofgem should provide clarity on the actions they will take in the next year of their consumer vulnerability strategy.
NEA response to BEIS Consultation ‘Improving home energy performance through lenders’
Post on 08th Feb 2021
NEA’s Response to the BEIS Consultation on Improving home energy performance through lenders. While NEA agrees with the need to move towards Green Mortgages, there are significant risks to fuel poor households that need to be fully understood. These can be mitigated by a generous exemption mechanism.
NEA response to Ofgem VCMA Governance Drafting Consultation
Post on 29th Jan 2021
NEA’s response to the Ofgem VCMA Governance Drafting Consultation. NEA is supportive of the vulnerability and carbon monoxide allowance for gas networks. We believe for the allowance to create best value, it should have sufficient focus on supporting vulnerable customers, both in the make up of project portfolios and through addressing carbon monoxide. Additionally, we believe that all delivery partners must meet licence obligations to treat customers fairly.
NEA response to Ofgem FPNES Governance Drafting Consultation
Post on 29th Jan 2021
NEA’s Response to the Ofgem FPNES Governance Drafting Consultation. NEA fully supports the Fuel Poverty Network Extension Scheme, and is pleased that it will continue until 2026. In order for the scheme to reach its full potential, Ofgem must require installers to adhere to licence obligations around treating customers fairly, and give adequate advice to households.
NEA response to Smart meter policy framework post 2020: minimum annual targets and reporting thresholds for energy suppliers
Post on 15th Jan 2021
NEA supports the smart meter rollout, and broadly the mechanism for attributing targets to suppliers for the next phase. However NEA believes this could be improved through the addition of targets specifically to upgrade legacy prepayment meters, as well as introducing broader incentives to accelerate the upgrade of legacy prepayment meters.
NEA response to CCW’s Water Affordability Review call for evidence
Post on 15th Dec 2020
NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a suite of support measures which are sustainable, fair, and accessible for all.