It is imperative that prepayment meter (PPM) customers continue to receive protection. It is therefore clear that the prepayment cap must continue after its upcoming termination in the form of a CMA regulated cap.

It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.