NEA
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NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
Post on 01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack of internet connectivity and the need to physically change meter to switch to a wider range of tariffs.
Nation / Region: England , Wales
Content Type:Research and Policy
Consultation, Consumer Protection, Debt, Energy Markets, Energy Tariffs, Fuel Debt, Ofgem, Pre-payment meters
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NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
Post on 17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.
Nation / Region: England , Wales
Content Type:Publications
Consultation, Consumer Protection
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NEA NI Response to the Consumer Council’s draft forward work programme for the final year of the corporate strategy 2016-2021
NEA NI Response to the Consumer Council’s draft forward work programme for the final year of the corporate strategy 2016-2021
Post on 17th Jan 2020
NEA Northern Ireland has made some comments around the objectives in the draft Forward Work Programme and believe that the projects identified in the document are the right ones and have no queries regarding same. We have made some suggestions, which we hope are helpful on priority projects, which we feel may enhance the Forward Work Programme 2020–21.
Nation / Region: Northern Ireland
Content Type:Publications
Consultation, Consumer Protection
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NEA response to BEIS Consultation: ECO – Improving Customer Protections
NEA response to BEIS Consultation: ECO – Improving Customer Protections
Post on 05th Aug 2019
Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.
Nation / Region: England , Wales
Content Type:Publications
BEIS, Consultation, Consumer Protection, Energy Company Obligation
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NEA NI Response to the Utility Regulator price control for Firmus energy (Supply) Ltd 2020-2022
NEA NI Response to the Utility Regulator price control for Firmus energy (Supply) Ltd 2020-2022
Post on 17th Jul 2019
NEA has supported the Regulator’s work to protect more low income and vulnerable customers from unexpected price rises. The efficiency and cost effectiveness of gas distribution networks play a key role in tackling fuel poverty levels and we need to redouble our efforts to move as many households as possible who are reliant on home heating oil to cleaner, greener natural gas. This also provides low income households with a more flexible and affordable monthly or pay as you go option.
Nation / Region: Northern Ireland
Content Type:Publications
Consultation, Consumer Protection, Energy Costs, Energy Markets
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