We currently have the following free courses available for delivery in England
Changing Energy-Related Behaviour (Half-day)
This half day course includes some of the latest theories and findings in the field of decision making specifically focusing on simple practical things we can do to encourage people to act on the energy-related advice they receive.
Fuel Debt Advice in the Community
This course is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced adviser as an update. It covers the main issues, raises awareness and aims to give participants a clearer understanding of the pathways involved in resolving fuel debt.
Tackling the Cold
This half day course is aimed at frontline staff working in local authorities, housing associations and third sector organisations that come into contact with vulnerable and low income groups who are at risk from living in cold homes. The course will enable frontline staff to identify those most at risk and provide basic advice about how householders can protect themselves against the impacts of the cold
Identifying Vulnerable Situations and Fuel Poverty
Aimed at frontline staff and volunteers this course will make delegates aware of the definitions of vulnerability used in the energy sector and how to identify those who are at risk of finding themselves in vulnerable situations. It will also explain fuel poverty, the how to identify those at risk and the impacts of living in a cold home.
Smart Meter Champion Training
Aimed at partners signed up to the Smart Meters in Communities programme, this one-day training course will equip trainees with the knowledge and action plan to spread the word about smart meters and their benefits – both internally to your wider teams and, most importantly, externally to your clients.
Understanding Fuel Debt
The course aims to make delegates aware of the causes of fuel debt, what can be done to avoid fuel debt, how to help people understand their meters, statements and tariffs, customer and suppliers responsibilities.
For further details on the above courses or to find out about any other free training we have available please contact Lynsey Thompson.
Published on 05-07-2018