Level 2 Award: Fuel debt advice in the community 6281-16

city and guilds 600x400This course is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced advisor as an update. It covers the main issues, raises awareness and aims to give delegates a clearer understanding of the pathways involved in resolving fuel debt.

 Course outline
  • What is fuel poverty and fuel debt?
  • Causes of fuel debt
  • Responsibilities (customer, fuel supplier, landlord)
  • Payment options
  • Switching suppliers
  • Things that go wrong and how to rectify them
  • Billing errors
  • Meter problems
  • Contacting the supplier
  • The complaints procedure
  • Grants and assistance
  • Priority Services Register
  • Warm Home Discount scheme
  • Grants and trusts

An open book exam which will take a maximum of three hours to complete; candidates are encouraged to use their course handouts to help complete the exam.


One day (a half-day course is also available).

Course dates/locations

This course can be delivered in-house to organisations wishing to train a group of staff.

Course fees

Please contact Lynsey Thompson for details.


“Excellent course, there should be more of this in the community. I would like to conduct fuel debt surgeries at my work in conjunction with my financial advice role.”

Delegate from Action for Children, Fuel Debt Advice course – London.


Published on 26-01-2017
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