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Supported E-Learning

Delivering High Quality Domestic Energy Advice: A Practical Guide

Reducing a home’s energy requirements is an effective way of helping those in fuel poverty, and many different orgainsations are now providing advice on how to do this.

This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.

Course aim

To help advisers to provide energy related advice and guidance that is consistent and accurate and which aims to meet customer’s needs. To demonstrate how joined-up advice services can deliver outcomes that solve problems in a more holistic way.

Course objectives

Explain:

  • How to identify potentially vulnerable householders
  • The EAST framework to be used when giving energy-related advice
  • How to give effective advice in a safe and timely manner
  • The importance of confidentiality and safeguarding
  • Best practice for a typical energy advice case
Course content
  • Why is good energy advice important
  • Risk factors leading to vulnerability
  • Using triggers or red flags to identify a vulnerable situation/ customer
  • Changing energy related behaviour using the EAST framework
  • Safe work practices
  • Client confidentiality GDPR
  • The importance of well devised organisation policies
How will the e-learning work

E-learning is self led so learners will have access to the course for four weeks and be able to study online at a time and location that is convenient to them.

Tutor support

Tutor support will be available upon request. This is usually done via telephone / video call.

Suggested study time

This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace.

Fees (per person)
NEA MembersNon-Members
Not for profit organisations£65 + VAT£75 + VAT
Commercial organisations£80 + VAT£90 + VAT
Funded places
(please see below for further details on eligibility)		£0£0

PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.

FUNDED PLACES – Available to non-commercial organisations based in England. Learners must be frontline staff or volunteers that regularly encounter and have the opportunity to provide advice to those in or at risk of fuel poverty – i.e. those on a low income / in a vulnerable situation and who are struggling to manage their household bills.

ORGANISATIONAL LICENSES are also available if you have a large number of staff to train. This option will allow you to add slides that are specific to your organisation. For further details and costs for this option please contact lynsey.thompson@nea.org.uk

Further details contact

Tracy Norris, NEA
Telephone: 0191 261 5677

BOOKING FORM

E-LEARNING BOOKING FORM - Delivering High Quality Domestic Energy Advice: A Practical Guide


  • To book a place on the 'Delivering High Quality Domestic Energy Advice: A Practical Guide' e-learning please complete the following fields.

    PLEASE NOTE: Once you complete the booking form and select submit you should see a confirmation note on screen. If you return back to the top of the booking form your booking is not complete. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

  • PROPOSED START DATE

  • PLEASE NOTE - this course is self-led so there are no set dates to attend (this is just an indication of when you would like your learning to begin. It can take up to 5 working days for login details to be sent).
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  • BOOKING CONTACT

  • LEARNER DETAILS

  • Click '+' to add additional names
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  • FEES

    Funded places are available to non-commercial organisations based in England. Learners must also be frontline staff or volunteers that regularly encounter and have the opportunity to provide advice to those in or at risk of fuel poverty. If you do not qualify for a funded place, please select the relevant fee rate.

  • INVOICE DETAILS

  • TERMS & CONDITIONS

  • DATA PROTECTION

  • From time-to-time NEA may also send details of further projects / training events including free courses. Would you like to be included in these mailings?

  • CONFIRMATION

  • If you have read and agreed to the above information please select the submit button below to complete your booking.

    PLEASE NOTE BEFORE SUBMITTING: If you return to the top of the course outline once you select submit, your booking is NOT complete and the form has not submitted properly. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

    Once submitted, a confirmation note should appear on screen and you should receive a confirmation e-mail.