Delivering High Quality Domestic Energy Advice: A Practical Guide
Reducing a home’s energy requirements is an effective way of helping those in fuel poverty, and many different orgainsations are now providing advice on how to do this.
This course is relevant for any frontline staff who engage with or support low income and vulnerable consumers on energy efficiency improvements.
To help advisers to provide energy related advice and guidance that is consistent and accurate and which aims to meet customer’s needs. To demonstrate how joined-up advice services can deliver outcomes that solve problems in a more holistic way.
- How to identify potentially vulnerable householders
- The EAST framework to be used when giving energy-related advice
- How to give effective advice in a safe and timely manner
- The importance of confidentiality and safeguarding
- Best practice for a typical energy advice case
- Why is good energy advice important
- Risk factors leading to vulnerability
- Using triggers or red flags to identify a vulnerable situation/ customer
- Changing energy related behaviour using the EAST framework
- Safe work practices
- Client confidentiality GDPR
- The importance of well devised organisation policies
How will the e-learning work
E-learning is self led so learners will have access to the course for four weeks and be able to study online at a time and location that is convenient to them.
Tutor support will be available upon request. This is usually done via telephone / video call.
Suggested study time
This course will take approximately 2 hours to complete however each learner is different and e-learning offers the flexibility to study at your own pace.
Fees (per person)
|Not for profit organisations||£65 + VAT||£75 + VAT|
|Commercial organisations||£80 + VAT||£90 + VAT|
|Funded places |
(please see below for further details on eligibility)
PLEASE NOTE that the NEA members discount only applies to ‘enhanced’ membership as outlined in the membership documentation.
FUNDED PLACES – Available to non-commercial organisations based in England. Learners must be frontline staff or volunteers that regularly encounter and have the opportunity to provide advice to those in or at risk of fuel poverty – i.e. those on a low income / in a vulnerable situation and who are struggling to manage their household bills.
ORGANISATIONAL LICENSES are also available if you have a large number of staff to train. This option will allow you to add slides that are specific to your organisation. For further details and costs for this option please contact firstname.lastname@example.org
Further details contact
Tracy Norris, NEA
Telephone: 0191 261 5677