Level 3 Award in Energy Awareness 6281-01

E-learning / Online Assessment

NEA Currently have a limited number of fully funded places available for our popular Level 3 Award in Energy Awareness 6281-01 e-learning / online assessment.

Places are available to non-commercial organisations based in England, learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty.


For e-learning we recommend that learners have basic knowledge / experience of the subject. For those new to the subject we recommend the classroom based course.

Learners will need basic computer skills to navigate the e-learning (you can view a short sample of the course via the link further down this page).

As this is a level 3 qualification learners will also require basic literacy and numeracy skills. The course and exam will include some written activities as well as calculating fuel bills; calculating running costs of electrical appliances and converting temperatures using simple formulas which will be provided.


Designed for staff involved in providing householders with energy efficiency advice either face-to-face or by telephone.


The course aims to provide delegates with an understanding of energy advice and the knowledge required to deliver energy advice to householders.



  • the efficiency and appropriate use of heating and hot water appliances and systems and the functions of the controls
  • domestic fuel cost data using the Sutherlands heat cost tables
  • how to record gas and electricity consumption and work out costs
  • payment options for gas and electricity
  • insulation methods for improving the energy efficiency of a range of building types
  • Government assistance to help householders improve the energy efficiency of their homes, including the Affordable Warmth Obligation of the Energy Company Obligation
  • the causes of condensation dampness, how to avoid condensation and remedial actions to combat existing condensation


Learners will have access to the course for six weeks and be able to study online at a time and location that is convenient to them. They will also receive a set support documents including mock exam papers, activities and handouts to keep for future reference along with a copy of the Energy Advice in the Home book.

When ready, delegates will go on to sit the exam with an NEA registered examiner.


Tutors will be available upon request to assist with specific queries relating to the course content. This is usually done via e-mail or telephone / video call.

Please note that this support is time limited as e-learning is generally self-led however more in-depth tuition can be arranged at an extra cost if required.


We recommend a minimum of 20 hours to complete the course and prepare for the exam however each learner is different and e-learning offers the flexibility to study at your own pace.


For online assessment participants will require a quiet room and two separate electronic devices with internet access, sound and a video camera. Both devices must connect to Zoom (video conferencing platform). Device one will be used to connect to Zoom for the exam to be invigilated (this could be a computer, tablet or mobile phone) and device two will be used to access the online exam forms (this could be a computer or tablet). Full details on how to join the online exam will be provided.

The online assessment is split into the following three sections and candidates should set aside a full day for the exam:

  • Exam Paper One (85 minutes)
  • Home Heating
  • Bills, Meters and Paying for Fuel
  • Exam Paper Two (75 minutes)
  • Cutting Down Heat Loss
  • Condensation and Dampness
  • Simulation (30 minutes)
  • Setting central heating programmers
  • Energy advisor role-play


We have exam dates scheduled each month, learners will be provided with details of exam dates and how to book a place once they have started the course.


E-LEARNING BOOKING FORM - Fully Funded Level 3 Award in Energy Awareness 6281-01

  • To apply for a fully funded place please complete the following fields and we will get back to you within 5 working days to confirm if your application was successful.


  • Please allow at least 5 working days for us to confirm the place.

    As standard we provide access to the course for six weeks (on average it takes around 20 hours to work through the course and prepare for the exam however each learner is different so this is just a guide).
    DD slash MM slash YYYY

  • We recommend that learners book an exam date once they have commenced learning so that they can judge how much time will be required to work through the course.

    Details on how to book an exam date will be included in the course joining instructions.


  • Click '+' to add additional names
    NameE-mailLocation (England, Scotland or Wales) - this is to ensure that we provide access to the correct handouts 

  • As outlined above, funded places are currently only available to non-commercial organisations based in England. Learners must also be frontline staff or volunteers that encounter and provide advice to those in or at risk of fuel poverty,

    Please check the box below to confirm that the learners named above meet this criteria.



  • From time-to-time NEA may also send details of further projects / training events including free courses. Would you like to be included in these mailings?


  • If you have read and agreed to the above information please select the submit button below to complete your booking.

    PLEASE NOTE BEFORE SUBMITTING: Once you complete the booking form and select submit you should see a confirmation note on screen. If you return back to the top of the course outline your booking is NOT complete and has not been submitted. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

    Once submitted you should receive a confirmation e-mail.