Smart Energy GB in Communities

Smart Energy GB in Communities is part of Smart Energy GBs campaign to inform and inspire people about smart meters and the benefits they bring. Smart Energy GB in Communities is being delivered by a consortium of charities: National Energy Action (NEA), Energy Action Scotland (EAS), and Charities Aid Foundation (CAF).

Through the programme, we are partnering with regional and local organisations from the voluntary and public sectors. This means we’re able to work with trusted, expert organisations across the country to ensure people understand the benefits of smart meters and know how to get one.

We are pleased to announce the programme for 2018 has now launched. For 2018 we are targeting funding and support to partners reaching:

  • people over the age of 60 with no personal internet access
  • people over the age of 65
  • people who are severe and profoundly D/deaf
  • people on a low income.

NEA believes that smart metering has the potential to provide real benefits for vulnerable and low-income householders, but only if these individuals are effectively engaged and supported throughout the smart meter journey. We are proud to be working with Smart Energy GB and our consortium partners to ensure that everyone has the same opportunities to engage in the smart meter rollout, regardless of personal circumstance or where they live. Smart meters are being installed by energy suppliers. To find out how you can get a smart meter from your energy supplier please visit the Smart Energy GB website.

If you would like to know more about our other projects regarding the smart meter rollout visit

How to get involved

NEA is delighted to lead the Smart Energy GB in Communities programme, we cannot reach everyone without your help. To support local and regional trusted partners the programme may be able offer funding, free training and general regional support to partner agencies supporting the programme.

Our Smart Energy GB in Communities fund is currently closed, congratulations to all our successful applicants for 2018. To keep up to date with future funding opportunities sign up to our newsletter.

Our free training programme is still open for a limited time, more information is available here. Please get in touch to tell us how you could use this support to support this year’s target groups. Capacity is limited so please contact us. Our free training will help you understand more about the rollout, including the benefits and the challenges so you are better able to answer questions from your service users.

Free leaflets to help you spread the word about smart meters

If you know of someone who could benefit from a smart meter but who needs help understanding how to get one, or what they are, Smart Energy GB have free printed leaflets and downloadable materials available to help explain smart meters and the national rollout.

Smart Energy GB’s resource centre offers free printed informational leaflets explaining what smart meters are and how to get one. The printed leaflets are available for those reaching people who may need additional support to engage with the smart meter rollout.

Order your free printed informational leaflets on the resource centre.

Looking back

The overall objective of the partnerships programme in 2017 was to reach people over 65 with no personal internet access, and to provide the necessary education and reassurance to build confidence in new technology by demonstrating that smart meters are easy to use.

The programme provided grants of up to £5000 to 66 organisations, trained 179 champions, and worked with 45 partner organisations not in receipt of a grant.

Where evaluated, partner activity successfully communicated the objective to older offline audiences that smart meters will be easy to use, and build confidence in using them (70% and 57% agree, respectively); not surprisingly activity which focused on direct engagement with people, was particularly effective at achieving this.

To determine the focus of activity each year Smart Energy GB review the learnings and insights from the previous year, and analyse the overall performance of the campaign, to determine the role for partnerships.

To make sure our campaign is reaching everyone in the most effective way, we will be collecting information about all our activities and the activities of partners, if you would like to help us reach one of our 2018 target groups and help them overcome barriers during the smart meter rollout then please contact us at

For ongoing updates on Smart Energy GB in Communities subscribe to our e-newsletter.

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