Smart Meters


In-home display user guides

When your smart meter is installed you should be offered an in-home display, a small display to help monitor your energy use.

Your in-home display may look different depending on who your supplier is, but it will always give you the same basic information.

Smart Energy GB is the UK Government-backed campaign for a smarter Britain working to help you understand smart meters and their rollout across England, Scotland and Wales. You can find lots of useful information on their website.   

If you are unsure about how best to use your in-home display you can talk to your supplier about additional help or you may find the user guide featured in the list below. Note – this list does not include all suppliers.   

British Gas (IHD brand: GEO)

Using your smart energy monitor

Website | last accessed February 2021

Prepay userguide

PDF | last accessed February 2021

Credit userguide

PDF | last accessed February 2021

Bulb (IHD brand: Chameleon) (updated 8 Feb 21)

How to use your in home display

Website | last accessed February 2021

SSE

In-home display help

Website | last accessed February 2021

Smart energy tracker – quick start guide

Website | last accessed February 2021

Smart energy monitor – quick start guide

PDF | last accessed February 2021

Npower

Getting the most from your smart meter display

Website | last accessed February 2021

Smart Energy Display user guide – pre 2017 with buttons

Website | last accessed February 2021

Smart Energy Display user guide – post 2017 with buttons

Website | last accessed February 2021

Smart Energy Display user guide – touch screen

Website | last accessed February 2021

EDF (IHD brands: Chameleon and GEO)

How to use your smart meter display

Website | last accessed February 2021

E.ON

Stay smart with your smart meter display

Website | last accessed February 2021

ScottishPower

How to use your new smart meter

Website | last accessed February 2021

Smart meter and in-home display

PDF | last accessed February 2021

Utilita

Smart meter user guides

Website | last accessed February 2021

Bristol Energy

Smart metering guide

PDF | last accessed February 2021

Utility Warehouse

Smart meters

Website | last accessed February 2021

All about your smart meter – user guide

PDF | last accessed February 2021

Shell Energy

Smart meter information

Website | last accessed February 2021

Green Network Energy (IHD brand: GEO)

In Home Display: Quick start guide

PDF | last accessed February 2021