Smart for all: Consumer experience of smart meters (full report)
NEA gratefully acknowledges the support of the Department of Energy and Climate Change in funding this research. In addition, NEA would like to thank British Gas and E.ON for working with NEA and allowing the research team access to their smart meter customers to invite their participation. Lastly, NEA thanks the households that took part in the focus groups and interviews and for sharing so candidly their views and experiences.
March 2014 | NEA | Department of Energy and Climate Change