Evaluation of the Npower Fuel Bank™
This report presents the results of a second phase of evaluation of the npower Fuel Bank™ scheme. While the pilot evaluation (phase one) examined the experience and impact of the scheme from the perspective of service users and service providers (food bank staff and volunteers), this report focuses solely on service users. Fieldwork took place between December 2016 and February 2017 and involved 172 service users.
The npower Fuel Bank™, launched as a pilot scheme in four areas 2015, was expanded into 10 new locations in spring 2016. Fuel banks are now available across Great Britain in 14 areas (12 in England and one in both Wales and Scotland).