SmartThis research study is one of the first projects in Great Britain to specifically target fuel poor customers in order to understand the extent to which they can benefit from smart metering technology. The project, which received funding under Ofgem’s 2013 Low Carbon Networks Fund competition, is led by UK Power Networks with NEA as a consortium partner. University College London is the lead academic research institution for the study and British Gas is the energy supplier providing the smart metering technology.

Working with over 300 social housing tenants in the London Borough of Tower Hamlets, and targeting those tenants who are in or near fuel poverty, the project explores opportunities for this customer group to participate in energy efficiency and demand side response campaigns. This involves, in the first instance, the provision of a smart meter, energy saving devices (eco kettle, LED lights, standby shutdown) and energy efficiency advice, and secondly, using a time-of-use tariff. Results and learnings from the energy efficiency trial will become available by the end of 2016 and will provide important insights for the smart meter roll-out. The study will also help electricity network companies understand how demand side response and energy efficiency among this customer group may help manage peak demand to defer or avoid network reinforcement.

Engaging vulnerable energy customers in the smart meter roll-out: Learnings from energywise, is now available on the energywise website.

Supporting vulnerable customers, changing behaviour, reducing demand

This dissemination event took place at the IET London on Thursday 12 July 2018. The presentations and answers to the questions can be downloaded below:

Published on 19-07-2018
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