Smart Insights

Call us using SignVideo

National Energy Action (NEA) is an independent charity which seeks to ensure that everyone can afford to live in a warm and dry home. We are currently working in partnership with SSE to identify how they could improve services.

We want to understand how SSE can make some of their services better for their customers who are deaf or have hearing loss.  To do this, we would like you to tell us about how you use energy in your home. We are conducting a survey and can help you take part in it through SignVideo or Text Relay (Text-to Speech or Speech-to-Text).

To use SignVideo:

Please click on the SignVideo logo:

And then click

  1. for Jamie

  2. for Kelly

For Text Relay (Text-to Speech or Speech-to-Text) please call:

  • Jamie on 0191 269 2912 or
  • Kelly on 0191 269 2908

To thank you for your time, we will enter you into a free prize draw to win one of three shopping vouchers (1 x £100, 1 x £50, 1 x £25).

Your feedback is very valuable but taking part in this research is completely voluntary. Deciding not to take part will not affect the services or benefits you receive as an SSE customer.

If you do not want to take part please feel free to take no further action.

NEA will treat all personal data in confidence. Your personal data will:

  • Not be shared with anyone else (e.g. other organisations).
  • Will not be used for any other purpose than this research.
  • Your individual responses will not be connected with you personally.

NEA is registered with the Information Commissioner’s Office and all data will be treated in in line with the Data Protection Act 2018.

At the end of the survey you will be able to tell us if you are interested in doing an in-home interview with us, where you can speak with us in more detail about how you use energy at home. If needed we will provide a BSL interpreter or SignVideo service at no cost to you. Taking part is up to you, and you can choose to drop out at any time. Spaces to take part in these interviews are limited, but if you do take part you will get a £30 shopping voucher.

If you want to find out more about the research, or have any questions, you can contact NEA through the sign video link:

Or through Text-relay service: 0191 269 2912 or 0191 269 2908


We look forward to hearing from you and thank you for your time.


Published on 10-01-2018
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