Response to Ofgem consultation ‘Extending protections for domestic customers who may have prepayment meters installed under warrant

Overall, NEA is pleased that Ofgem is seeking to extend protections for domestic customers who may have prepayment meters installed under warrant (Electricity and Gas Supply Standard Licence Condition 28B). We fully support this approach and it will be necessary until at least mid-2025 when the smart meter rollout should finally largely complete.

In addition, a alongside this welcome but narrow protection, NEA continues to support the on-going need for prepayment customers to continue to be protected by the Default Tariff Cap or equivalent forms of support.  In the meantime, NEA urges Ofgem, the UK Government and individual energy suppliers to all they can to accelerate the rollout of SMETS 2 smart meters to prepayment customers.