Skip to main content

Show your support

Donate to NEA
  • Follow us on LinkedIn
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on Instagram
National Energy Action Homepage
  • NEA
  • NEA Cymru
  • NEA N Ireland
  • WHO WE ARE
    • Annual Conference 2022
    • About NEA
    • News and Insights
    • Energy Crisis
    • Campaigns
    • Policy and Research
    • Publications and Resources
    • Innovation and Technical Evaluation
    • Water Poverty
    • APPG Fuel Poverty & Energy Efficiency
  • GET HELP
    • Warm and Safe Homes Advice Service
    • Additional Help
    • Struggling with Energy Bills
    • Advice Resources
  • WORK WITH US
    • Annual Conference 2022
    • Membership
    • Projects
    • Consultancy and Partnerships
    • Latest Events
    • Smart Meters
    • Warm Home Discount
  • TRAINING
    • Course Outlines
    • Training Dates Diary
    • Schools and Education Resources
  • SUPPORT US
    • Donate
    • Wash Advice
    • Winter Fuel Payment
    • Fundraise
Back

Adapting the price cap methodology for resilience in volatile markets: NEA response to Ofgem consultation

Adapting the price cap methodology for resilience in volatile markets: NEA response to Ofgem consultation
Date: 14th Jan 2022
Content Type: Publications
Nation / Region: England , Wales
Tags: Consultation , Economics , Ofgem , Price Cap

About National Energy Action (NEA)

NEA[1] works across England, Wales and Northern Ireland to ensure that everyone in the UK[2] can afford to live in a warm, dry home. To achieve this, we aim to improve access to energy and debt advice, provide training, support energy efficiency policies, local projects and co-ordinate other related services which can help change lives.

Background to this response

On average, the price of energy has increased by £235 for domestic consumer across Great Britain since last winter. NEA estimate the record rise last month to the Default Tariff price cap resulted in over 500,000 more households pushed into fuel poverty and a further 1.2 to 1.5 million could face the same plight if the price cap goes up in April by between £400 and £600, as predicted by some industry experts. On 3rd February 2021 NEA warned increases to the GB price cap in April could see the average combined domestic dual fuel bill increase by a further £550 per year. NEA also warned the cost of heating the average home will have doubled over 18 months. Over the same period, those on the lowest incomes and households that contain someone with a long-term illness or disability that reduces their ability to work have seen their income plummet by over £1000 per year. In addition, inflation remains high, meaning that essentials outside of energy also continue to rise in price. This places a worrying burden on the shoulders of the poorest households, especially those living in the least efficient homes.

In light of this, we wrote to Ofgem indicating the role that the regulator could take in protecting consumers in such a situation. In particular, we indicated that work needed to be done by Ofgem to progress the following:

  • Raising awareness of the current support available across the GB energy market by using multiple communication channels to drive greater awareness of the support available.
  • Progressing work to better identify financial vulnerability to ensure that suppliers consistently offer support to customers in financial difficulty.
  • Investigating a new social tariff to help make energy more affordable for a discrete and well-defined set of energy customers (see details in annex 1).
  • Working to ensure that when a supplier exits the market:
    • That prepayment users retain the ability to top up, in both the period between the exit and the Supplier of Last Resort (SOLR) being appointed, and once the SOLR takes over.
    • Customers’ debts to that supplier are transferred to the SOLR so that this debt is regulated through the standard gas and electricity supplier licence conditions.
    • The pass through of SOLR costs are spread over a longer period.
    • Ensure any modifications to how the energy cap is calculated does not lead to more frequent adjustments to increase the pass through of policy costs.
  • Reducing the wider burden of energy debt on customers by ensuring suppliers promote a range of debt repayment options and ensure they are taking more active steps to identify and reduce problem debt for their customers.
  • Working with Government to maximise opportunities to accelerate the deployment of smart meters for legacy pre-payment customers and correct the negative distributional impact of how policy and regulated costs are currently recovered by energy suppliers and energy networks.
  • Realising the full role of energy networks to support vulnerable customers and investigate how to repurpose help for fuel poor households in creative ways.

Cold, damp and unsafe homes continue to cause shocking levels of unnecessary hardship and premature mortality. In polling conducted by YouGov[3], 60% of British adults said that this level of increase in their heating bill would lead them to reduce the amount that they heat their home by either a fair amount, or a great deal. Worryingly, this included 62% of the Socio-Economic group C2DE, which are more likely to be low income, and therefore be underheating their home even before prices increase. NEA is incredibly concerned, therefore, that the increase energy bills next year will lead to more people living in colder homes, more people become ill because of this, and ultimately more deaths next winter.

NEA is a supporter of the price cap as a device to ensure that households pay a fair price for energy, and to ensure that energy suppliers to not make excessive profits. As of 2020 it was estimated that the introduction of the default tariff price cap had saved customers around £1 billion a year, equivalent to around £75-100 a year for typical households on default energy tariffs. This saving will now be substantially more, because of the protection offered to households this winter.

Our response

This response will address the questions in the call for input that are most relevant to us as a fuel poverty charity. These are namely questions 2 and 3.

Question 2 – What is the best way to tackle this issue whilst protecting consumer interests?

NEA strongly believes that the best way to protect the interests of fuel poor households while tackling the issue of price volatility would be to maintain a similar price protection to that already exists for households on default tariffs but sitting alongside a separate, deeper price cap for the most vulnerable households. This cap must be additional to the default tariff price cap and the Warm Home Discount Scheme, as it would offer a different type of protection than either. It is clear from precious Ofgem work on implementing the Safeguard Tariff that it is within the scope of the regulator to implement such a tariff, so there is little need for Government intervention in the first instance (although for an even deeper price cap, available only to vulnerable households, Government intervention might be necessary). Any such tariff must be, at a minimum:

  1. Additional – To enhance protections in the market for vulnerable households any new social tariff should be additional to the WHD and Default Tariff Price Cap. These policies perform different specific functions that cannot be replicated by a social tariff.
  2. Mandated – To ensure that a social tariff is accessible across the market, it should be a consistent requirement for all suppliers. This will mean that those who qualify for a social tariff do not lose out because their supplier has not gone as far as other suppliers.
  3. Targeted at those most in need – The social tariff must be available to the most vulnerable customers. Low-income and vulnerable households that use prepayment (especially those using legacy prepayment meters) currently see significant detriment in the market, which has been only partially corrected by the default tariff price cap.
  4. Reduce costs – A social tariff must help vulnerable consumers reduce their energy costs and be priced below the default tariff price cap. To do this it is likely it would not include any ‘headroom’ for switching or costs for smart metering. It should also re-structure the recovery of costs from the standing charge to enable low-income households on PPM to access units of energy before policy or network costs are recovered.
  5. Auto-enrolled – To ensure that customers that are not engaged in the energy market or are not supported by suitable energy advice, any social tariff should be based on auto enrolment for those deemed eligible. This can be done using suppliers existing customer data and/or data sharing with the Department of Work and Pensions (DWP).

In addition to considering how to support vulnerable customers via a new social tariff, NEA has highlighted how to expand support based on current policy mechanism. We have identified and costed the following policy options:

  • How to expand the Warm Home Discount so that everyone who is eligible automatically receives support
  • How to support an additional 2.4 million low-income, working age households across the UK with the Winter Fuel Payment
  • How to help accelerate the repayment of utility debts across the UK
  • How energy suppliers can consistently identify and act on financial vulnerability
  • How to maximise the rollout of smart pre-payment

 Question 3 – Which adaptations to the price cap are preferred and why, including any additional options not set out in this paper? (Please provide an outline description of how any alternatives would work)

We address each option in terms of its advantages and disadvantages for fuel poor households in the table below

Option Advantages Disadvantages Conclusion
Enhanced Status Quo Minimal changes for fuel poor households, retaining the majority of the protections of the current price cap design.

Continues to give SVT households confidence in their energy prices over a prolonged period.

Clear mechanism to alter the price cap outside of the usual cycle, and only when changes are severe.

No unfair exit fees.

Provides a robust bottom up model of energy prices, giving households and consumer groups confidence over fair pricing.

If the mechanism to alter the price cap is not sensitive enough to severity, it may not solve the issue of volatility.

 

With all things balanced, the best option for consumers. Could be improved with a small change.
Quarterly Updates No unfair exit fees.

Will give better protection for suppliers against market volatility. This may feed through to bills.

Provides a robust bottom up model of energy prices, giving households and consumer groups confidence over fair pricing.

Does not give SVT households confidence in their energy prices over a prolonged period.

Could end up with many little changes to the price cap which could be confusing for households and erode consumer confidence.

While not the optimal solution, this could be acceptable with some changes (see below this table).
Fixed Term Default Tariff Provides a robust bottom up model of energy prices, giving households and consumer groups confidence over fair pricing.

 

Whilst this gives better protection against wholesale volatility for suppliers, the risk burden is handed over to customers in a sharp way.

Customers will be locked in to what is likely, in the long run, to be the most expensive tariff offering. This will reduce competition in the market and will cause detriment to vulnerable households, reducing their incentive to become active participants in the market.

A distinct lack of fairness from a consumer perspective to face an exit fee for a tariff that they have not necessarily actively chosen.

An unacceptable option for fuel poor households.

 

Our clear preference is for the Enhanced Status Quo option. In order to ensure that it works best for households, NEA recommends that any reopener is specific to unpredictable parts of the price cap, such as the wholesale cost element, and other predictable elements remain unchanged in the reopener (such as policy and network costs).

The Quarterly Update option could become acceptable, if not optimal, with several changes:

  • If the updates were set up so that the price cap did not change over the winter period. This is a crucial period for fuel poor households as they require confidence to use their heating to maintain a healthy temperature. Updating the cap in March, November, May and August, for example, would achieve this.
  • Predictable costs, such as policy and network costs, should only change once per year, limiting the sharpness of changes with each additional update.

[1] For more information visit: www.nea.org.uk.

[2] NEA also work alongside our sister charity Energy Action Scotland (EAS) to ensure we collectively have a UK wider reach.

[3] Polling was carried out by YouGov from 26th to 28thNovember 2021 to gather a nationally and politically representative view of the impact of a doubling of the cost of heating a home and investigate what impact, if any, this would have on home heating habits. 59% say they would reduce their heating use by a fair amount/great deal if the cost of heating doubles. All figures, unless otherwise stated, are from YouGov Plc.  Total sample size was 1,684 adults. Fieldwork was undertaken between 26th – 28th November 2021.  The survey was carried out online. The figures have been weighted and are representative of all GB adults (aged 18+). The polling results can be found at https://docs.cdn.yougov.com/op3azx1z20/NEA_HeatingCosts_211129_W.pdf


Download PDF

Related

Info

Adapting the Price Cap Methodology for Resilience in Volatile Markets: NEA response to Ofgem consultation File opens in a new window
Ofgem Link opens in a new window

Related

Posts

BEIS Future of the Energy Retail Market: call for evidence – NEA response

BEIS Future of the Energy Retail Market: call for evidence – NEA response

Posted on 21st Jan 2022
NEA’s response to the BEIS Call for Evidence on the future of the energy market on a green gas
Nation / Region: England , Wales
BEIS , Consultation , Energy Retail , Policy
Read More
Adapting the price cap methodology for resilience in volatile markets: NEA response to Ofgem consultation

Adapting the price cap methodology for resilience in volatile markets: NEA response to Ofgem consultation

Posted on 14th Jan 2022
NEA’s Response to the the Ofgem Statutory Consultation on short term changes to the price cap in April 2022.. NEA
Nation / Region: England , Wales
Consultation , Economics , Ofgem , Price Cap
Read More
Phasing out the installation of fossil fuel heating in homes off the gas grid: NEA response to BEIS consultation

Phasing out the installation of fossil fuel heating in homes off the gas grid: NEA response to BEIS consultation

Posted on 13th Jan 2022
NEA broadly agrees with plans to phase out fossil heating, but BEIS must ensure that homes off the gas grid
Nation / Region: England , Wales
BEIS , Consultation , Decarbonisation , Off-grid , Policy
Read More
NEA’s response to Ofwat’s consultation “PR24 and beyond: Performance commitments for future price reviews”

NEA’s response to Ofwat’s consultation “PR24 and beyond: Performance commitments for future price reviews”

Posted on 13th Jan 2022
NEA’s response to Ofwat’s consultation “PR24 and beyond: Performance commitments for future price reviews”
Nation / Region: England , Wales
Consultation , Water , Water Poverty
Read More
Ofgem consultations on reviewing the Price  Cap in winter 2021/22 – NEA response

Ofgem consultations on reviewing the Price Cap in winter 2021/22 – NEA response

Posted on 15th Dec 2021
NEA believes that any changes to the price cap should not reduce the protections that are in place for fuel
Nation / Region: England , Wales
Consultation , Economics , Ofgem , Price Cap
Read More
NEA response to BEIS Consultation: Hydrogen for heat: facilitating a grid conversion hydrogen heating trial

NEA response to BEIS Consultation: Hydrogen for heat: facilitating a grid conversion hydrogen heating trial

Posted on 18th Oct 2021
NEA’s response to the BEIS Consultation on hydrogen heating trials. NEA welcomes the plans to deliver a hydrogen village
Nation / Region: England , Scotland , Wales
BEIS , Consultation , Decarbonisation , Heating , Hydrogen
Read More
NEA briefing on Budget & Comprehensive Spending Review (CSR) representations 2021

NEA briefing on Budget & Comprehensive Spending Review (CSR) representations 2021

Posted on 29th Sep 2021
Our Budget and CSR submissions recommend ways to support struggling households to keep warm this winter at a time when
Nation / Region: England , Northern Ireland , Scotland , UK , Wales
Consultation , Economics , Finance , HM Treasury
Read More
NEA response to Defra’s consultation on a new strategic policy statement for Ofwat

NEA response to Defra’s consultation on a new strategic policy statement for Ofwat

Posted on 24th Sep 2021
NEA is pleased to respond to this open consultation on a new Strategic Policy Statement for Ofwat, providing our thoughts
Nation / Region: England , Wales
Consultation , Water Poverty
Read More
NEA response to BEIS ECO 4 Consultation

NEA response to BEIS ECO 4 Consultation

Posted on 01st Sep 2021
NEA welcomes the extension and expansion of the ECO scheme until at least April 2026 and fully supports the consultation's continued,
Nation / Region: England , Scotland , Wales
BEIS , Consultation , Energy Company Obligation
Read More
NEA response to BEIS Warm Home Discount Scheme 2022-26 Consultation

NEA response to BEIS Warm Home Discount Scheme 2022-26 Consultation

Posted on 20th Aug 2021
NEA’s Response to the BEIS Consultation on the Warm Home Discount Scheme 2022-26.
Nation / Region: England
BEIS , Consultation , Policy , Rebates
Read More
NEA’s response to Ofwat’s Payment, help and debt guidelines consultation, 2021

NEA’s response to Ofwat’s Payment, help and debt guidelines consultation, 2021

Posted on 28th Jul 2021
NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in
Nation / Region: England , Wales
Consultation , Water Poverty
Read More
NEA’s response to Ofwat’s consultation their forward programme 2021/22

NEA’s response to Ofwat’s consultation their forward programme 2021/22

Posted on 22nd Feb 2021
NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.
Nation / Region: England , Wales
Consultation , Ofwat , Water , Water Poverty
Read More
NEA response to Ofgem’s Forward Work Plan 2021-23

NEA response to Ofgem’s Forward Work Plan 2021-23

Posted on 16th Feb 2021
NEA’s Response to the Ofgem Consultation on their Forward Work Programme 2021/23 Gas Levy. NEA believes that Ofgem should provide
Nation / Region: England , Wales
Consultation , Ofgem , Regulation
Read More
NEA response to BEIS Consultation ‘Improving home energy performance through lenders’

NEA response to BEIS Consultation ‘Improving home energy performance through lenders’

Posted on 08th Feb 2021
NEA’s Response to the BEIS Consultation on Improving home energy performance through lenders. While NEA agrees with the need
Nation / Region: England , Wales
BEIS , Consultation , Economics , Energy Efficiency , Policy
Read More
NEA response to Ofgem FPNES Governance Drafting Consultation

NEA response to Ofgem FPNES Governance Drafting Consultation

Posted on 29th Jan 2021
NEA’s Response to the Ofgem FPNES Governance Drafting Consultation. NEA fully supports the Fuel Poverty Network Extension Scheme, and
Nation / Region: England , Wales
Consultation , Gas , Ofgem
Read More
NEA response to Ofwat consultation: PR24 and beyond – Reflecting customer preferences in future price reviews

NEA response to Ofwat consultation: PR24 and beyond – Reflecting customer preferences in future price reviews

Posted on 28th Jan 2021
NEA’s response to Ofwat’s consultation on the role of customer engagement in the next price review, PR24.
Nation / Region: England , Wales
Consultation , Ofwat , Water , Water Poverty
Read More
NEA response to Smart meter policy framework post 2020: minimum annual targets and reporting thresholds for energy suppliers

NEA response to Smart meter policy framework post 2020: minimum annual targets and reporting thresholds for energy suppliers

Posted on 15th Jan 2021
NEA supports the smart meter rollout, and broadly the mechanism for attributing targets to suppliers for the next phase. However
Nation / Region: England , Wales
BEIS , Consultation , Smart Meters
Read More
NEA response to Ofgem consultation on Reviewing the potential impact of COVID-19 on the Default Tariff Cap

NEA response to Ofgem consultation on Reviewing the potential impact of COVID-19 on the Default Tariff Cap

Posted on 21st Dec 2020
The alarming increase in Excess Winter Deaths last year was before the impact of Covid-19 struck. Covid-19 is likely to
Nation / Region: England , Wales
COVID-19 , Excess winter death , Ofgem
Read More
NEA response to CCW’s Water Affordability Review call for evidence

NEA response to CCW’s Water Affordability Review call for evidence

Posted on 15th Dec 2020
NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the
Nation / Region: England , Wales
Consultation , Water , Water Poverty
Read More
NEA Cymru response to the Welsh Government Tackling Fuel Poverty 2020–2035 Plan

NEA Cymru response to the Welsh Government Tackling Fuel Poverty 2020–2035 Plan

Posted on 15th Dec 2020
Despite positive attempts to end fuel poverty in Wales, the statutory targets that were in place to eradicate the scourge
Nation / Region: Wales
Consultation , Fuel Poverty , Welsh Government
Read More
Response to Ofgem consultation ‘Extending protections for domestic customers who may have prepayment meters installed under warrant

Response to Ofgem consultation ‘Extending protections for domestic customers who may have prepayment meters installed under warrant

Posted on 08th Dec 2020
Overall, NEA is pleased that Ofgem is seeking to extend protections for domestic customers who may have prepayment meters installed
Nation / Region: England , Wales
Consultation , Ofgem
Read More
NEA response to BEIS call for evidence: Future Support for Low Carbon Heat

NEA response to BEIS call for evidence: Future Support for Low Carbon Heat

Posted on 17th Nov 2020
NEA has four main recommendations for BEIS in their work to replace the RHI with a new mechanism after it
Nation / Region: England
Carbon Emissions , Consultation , Low Carbon
Read More
NEA response to BEIS’s Consultation on the Warm Home Discount Scheme 2021/22

NEA response to BEIS’s Consultation on the Warm Home Discount Scheme 2021/22

Posted on 11th Nov 2020
NEA agrees with the proposals to extend the scheme, as is, for a further year. This process must be expedited.
Nation / Region: England
BEIS , Consultation , Financial Support , Policy
Read More
NEA response to BEIS “Consultation on a Green Gas Levy”

NEA response to BEIS “Consultation on a Green Gas Levy”

Posted on 02nd Nov 2020
NEA’s Response to the BEIS Consultation on a Green Gas Levy. NEA disagrees with the introduction of a new
Nation / Region: England
BEIS , Consultation , Economics , Levies , Policy
Read More
Comments on Provisional Findings of Water Redeterminations 2020

Comments on Provisional Findings of Water Redeterminations 2020

Posted on 28th Oct 2020
NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in
Nation / Region: England , Wales
Consultation , Water , Water Poverty
Read More
NEA response to Ofgem’s RIIO 2 Sector Specific Consultation (ED2)

NEA response to Ofgem’s RIIO 2 Sector Specific Consultation (ED2)

Posted on 17th Oct 2020
NEA has extensively engaged with Ofgem the DNOs to help shape this price control, through stakeholder meetings, workshops, and through
Nation / Region: England , Wales
Consultation , Ofgem , Social impact
Read More
NEA representation for the 2020 Comprehensive Spending Review

NEA representation for the 2020 Comprehensive Spending Review

Posted on 07th Oct 2020
On the 21st July, the Chancellor launched the 2020 Comprehensive Spending Review (CSR). The Review, which will be published in the
Nation / Region: England
Consultation
Read More
NEA response to Ofgem’s RIIO-2 Draft Determinations

NEA response to Ofgem’s RIIO-2 Draft Determinations

Posted on 07th Oct 2020
In 2012, NEA developed a scoping study with Ofgem to explore how well-placed network companies are to deliver social action cost-effectively
Nation / Region: England
Consultation , Ofgem
Read More
NEA response to HMT/HMRCs Consultation “Carbon Emissions Tax”

NEA response to HMT/HMRCs Consultation “Carbon Emissions Tax”

Posted on 06th Oct 2020
NEA continues to support the agenda to eliminate the UK’s contribution to climate change by 2050 and appreciates that carbon
Nation / Region: England
Carbon Emissions , Consultation
Read More
NEA response to Ofgem’s self-disconnection and self-rationing final proposals

NEA response to Ofgem’s self-disconnection and self-rationing final proposals

Posted on 23rd Aug 2020
NEA response to Ofgem’s self-disconnection and self-rationing final proposals
Nation / Region: England , Wales
Consultation , Ofgem
Read More
BEIS Smart Metering Implementation Programme: Consultation on future co-ordinated consumer engagement

BEIS Smart Metering Implementation Programme: Consultation on future co-ordinated consumer engagement

Posted on 17th Aug 2020
In response to the NAO’s report7 in 2018 on smart meters we highlighted our concern that the smart meter roll-out
Nation / Region: England , Wales
BEIS , Consultation , Smart Meters
Read More
NEA response to the Labour Party Consultation on a Green Recovery

NEA response to the Labour Party Consultation on a Green Recovery

Posted on 14th Jul 2020
Respiratory and circulatory diseases are linked to living in a cold and damp home and amongst those living with fuel
Nation / Region: England , Wales
Consultation
Read More
Response to Ofgem Policy consultation for protecting energy consumers with prepayment meters

Response to Ofgem Policy consultation for protecting energy consumers with prepayment meters

Posted on 01st Jul 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. It is therefore clear that the prepayment cap
Nation / Region: England , Wales
Ofgem , Pre-payment meters
Read More
Response to Innovation funding and competition: further consultation on design and implementation

Response to Innovation funding and competition: further consultation on design and implementation

Posted on 27th Jun 2020
NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in
Nation / Region: England , Wales
Consultation , Ofgem
Read More
Response to Ofwat innovation funding and competition: further consultation on design and implementation

Response to Ofwat innovation funding and competition: further consultation on design and implementation

Posted on 17th Jun 2020
In our January 2020 response to Ofwat’s forward work plan, we acknowledged that driving innovation across the water sector was
Nation / Region: England , Wales
Consultation , Ofwat , Water , Water Poverty
Read More
NEA response to Heat Networks: Building a Market Framework

NEA response to Heat Networks: Building a Market Framework

Posted on 01st Jun 2020
District heating can contribute to fuel poverty reduction targets through its ability to provide stable and predictable prices for energy
Nation / Region: England , Wales
Consultation , District Heating , Energy Costs , Energy Markets , Energy Tariffs
Read More
NEA response to Ofwat Forward Work Programme 2020-21

NEA response to Ofwat Forward Work Programme 2020-21

Posted on 26th Feb 2020
Driving consumer and societal outcomes through company performance should remain a key ambition of Ofwat so that it can continue
Nation / Region: England , Wales
Consultation , Ofwat , Water , Water Poverty
Read More
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21

NEA response to Citizens Advice Draft Consumer Work Plan 2020-21

Posted on 17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better
Nation / Region: England , Wales
Consultation , Consumer Protection
Read More
NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation

NEA response to Ofgem’s Forward Work Programme 2020/22 Consultation

Posted on 17th Jan 2020
Over the last year, NEA, alongside other consumer groups, worked with Ofgem to secure some key improvements in the treatment
Nation / Region: England , Wales
Consultation , Ofgem
Read More
NEA response to The Future Homes Standard: changes to Part L and Part F of the Building Regulations for new dwellings

NEA response to The Future Homes Standard: changes to Part L and Part F of the Building Regulations for new dwellings

Posted on 17th Jan 2020
As we move towards decarbonising the whole economy, a crucial element of reducing emissions are homes. Currently existing homes are
Nation / Region: England
Consultation , Housing , Housing Standards
Read More
NEA response to Delivering a Smart System: Consultation on a Smart Meter Policy Framework post 2020

NEA response to Delivering a Smart System: Consultation on a Smart Meter Policy Framework post 2020

Posted on 18th Nov 2019
NEA has a long-standing interest in smart meters and their roll-out in Great Britain and Northern Ireland, particularly with regard
Nation / Region: England , Wales
Consultation , Smart Meters
Read More
Climate Change Environment and Rural Affairs Committee: Inquiry into fuel poverty

Climate Change Environment and Rural Affairs Committee: Inquiry into fuel poverty

Posted on 18th Nov 2019
NEA Cymru welcomes the opportunity to respond to the committees inquiry in to fuel poverty and would like to thank
Nation / Region: Wales
Consultation , Fuel Poverty
Read More
NEA response to Defra’s consultation on reducing personal water use

NEA response to Defra’s consultation on reducing personal water use

Posted on 02nd Oct 2019
NEA has championed the need for the breadth of the energy industry to help fund and facilitate energy efficiency improvements.
Nation / Region: England
Consultation , Defra , Water , Water Poverty
Read More
NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”

NEA response to Ofgem’s consultation “Proposals to improve outcomes for consumers who experience self-disconnection and self-rationing”

Posted on 22nd Sep 2019
The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and
Nation / Region: England , Wales
Consultation , Fuel Debt , Ofgem
Read More
NEA response to UK Government consultation on the Fuel Poverty Strategy for England

NEA response to UK Government consultation on the Fuel Poverty Strategy for England

Posted on 22nd Sep 2019
NEA believes the most pressing issue to address is a lack of adequate resource to meet the statutory energy efficiency
Nation / Region: England
Consultation , Fuel Poverty , Fuel Poverty Strategy , Policy , UK Government
Read More
NEA response to the Joint BEIS and Ofgem Consultation “Flexible and Responsive Energy Retail Markets”

NEA response to the Joint BEIS and Ofgem Consultation “Flexible and Responsive Energy Retail Markets”

Posted on 22nd Sep 2019
NEA believes dramatically improving domestic energy efficiency levels remains the most enduring solution to addressing energy affordability, however, we also
Nation / Region: England , Wales
BEIS , Consultation , Energy Markets , Ofgem
Read More
NEA response to BEIS Consultation: ECO – Improving Customer Protections

NEA response to BEIS Consultation: ECO – Improving Customer Protections

Posted on 05th Aug 2019
Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries
Nation / Region: England , Wales
BEIS , Consultation , Consumer Protection , Energy Company Obligation
Read More
NEA response to Ofwat’s draft determinations PR19

NEA response to Ofwat’s draft determinations PR19

Posted on 01st Aug 2019
NEA welcomes Ofwat’s recognition of affordability issues with water bills, highlighted by the 3 million customers in England and Wales
Nation / Region: England , Wales
Consultation , Ofwat , Water , Water Poverty
Read More

Contact Us

Become a Member

Press & Media

  • Privacy Policy
  • Cookies Policy
  • Terms & Conditions
  • Vacancies
  • Follow us on LinkedIn
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on Instagram
National Energy Action Homepage

NEA is an independent charity Registration No. 290511.

Registered in England No. 1853927