Fuel Debt Mentoring Project

For the past two years, NEA Cymru, with sponsorship from Swalec, has been delivering an innovative multi-faceted project designed to help low-income, vulnerable households throughout Wales struggling with their energy bills. The project is designed to support advice workers in Wales by providing free up to date training on how to prevent people falling into debt with their energy bills as well as helping those who are already in debt. The project focusses on enabling advice workers to give practical support to clients, including advice on billing errors, meter problems, and navigating the suppliers’ complaint procedures.

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