The Warm Welcome project provides advice and practical support for expectant mothers and families with young children who are struggling to afford to keep their homes warm and healthy. Too many families cannot afford to heat their home – an issue which becomes even more problematic when a new baby is born.
NEA is currently building upon a successful partnership with EDF Energy to deliver a third year of the ‘Improving Energy Efficiency In Communities Project’ which aims to reduce the wider impacts of fuel poverty for households across England.
As part of this successful project NEA is providing FREE basic energy awareness training to frontline practitioners within voluntary and statutory organisations. Training equips practitioners with the skills and knowledge to better identify and assist households who struggle to manage their energy needs and maintain a warm and healthy home.
The ‘Full of Energy’ education programme is a collaboration with 4 Corners Music Network, a Newcastle-based arts and music group. Together we are finding creative ways to commemorate NEA’s 35th anniversary through three strands of community arts work. The activities are focused in Newcastle but will provide a legacy for the future and resources that can be used on a UK wide basis.
Forces for Warmth is a collaborative project between NEA and The Royal British Legion (an armed forces charity that provides lifelong support to the forces community), working alongside other local charities across the East Midlands. Forces for Warmth is a pilot project that is trialling new ways of working with members of the ex-serving (and serving) forces community. The aim of the project is to reduce the risk and alleviate the impact of fuel poverty for these individuals.
The Community Action Partnership was a £1.2 million programme delivered by NEA and British Gas, in partnership with councils across the UK, which ran from April 2014 to March 2016. Activities were focused in eight key geographical areas across England and Wales, and tailored according to the needs of that community. The eight key areas were Cardiff, Enfield, Barking and Dagenham, Liverpool, Manchester, Northamptonshire, Walsall and Warm Up North.
In 2016/17, NEA rolled out the Warm Minds project in seven areas across England and Wales to help those living with mental health issues, dementia, learning disability and learning difficulties, to better manage their energy needs and to achieve warmer, more energy efficient homes.
The Energy Advice Support Service is six month pilot project (July-December 2016) which is engaging with community sector agencies to offer a range of energy awareness and energy advice services to their service users.
Supported by the Department of Energy and Climate Change, NEA worked with eight communities to deliver a concentrated range of activities to raise awareness of the issue, galvanise activity at a local level and enhance capacity.
Smart Up is a cross-European project, funded by the European Commission’s Horizon 2020 grant fund. Through this three-year project NEA will work with partners in Malta, Italy, Spain and France to increase knowledge of and engagement with smart meters amongst 5000 vulnerable consumers.
Based on the premise that the more vulnerable customers are supported to understand and interact with their smart meter, the more likely they are to achieve energy savings and benefit from other related services, the project will train installers and frontline workers so they are able to offer enhanced advice to smart meter customers, and then monitor the impact of this. As well as ensuring that 1000 vulnerable households in each country benefit from enhanced advice, a smaller scale pilot will also examine the impact of other interventions to help encourage interaction with the meter. The results from the project will be used to help inform smart meter roll out at both nationally and across Europe.
For the past two years, NEA Cymru, with sponsorship from Swalec, has been delivering an innovative multi-faceted project designed to help low-income, vulnerable households throughout Wales struggling with their energy bills. The project is designed to support advice workers in Wales by providing free up to date training on how to prevent people falling into debt with their energy bills as well as helping those who are already in debt. The project focusses on enabling advice workers to give practical support to clients, including advice on billing errors, meter problems, and navigating the suppliers’ complaint procedures.