New research reveals importance of additional support in engaging vulnerable customers in smart metering

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    New research released by fuel poverty charity National Energy Action has demonstrated that smart meters can benefit vulnerable and low-income households – but in most cases this requires additional support and advice. The study, which was conducted as part of SMART-UP – a three-year, EU-funded project which ran across five countries – involved… Read more »

Forces for Warmth helps first ever customer

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A new service to help current and ex-service people and their families tackle their fuel bills has helped its first client with energy costs. Forces for Warmth has recently been launched by charities National Energy Action (NEA) and The Royal British Legion (TRBL) across the East Midlands. Peter Williamson, 87 and his wife 76, were… Read more »

 
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