As part of our Fuel Debt Mentoring project, we provide a series of one-day Fuel Debt Advice in the Community training courses, free of charge, to be delivered across Wales. These are aimed at frontline workers who are in a position to support households who are in arrears with their gas and/or electricity.

Level 2 Award: Fuel Debt Advice in the Community 6281-16

This course is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced advisor as an update. It covers the main issues, raises awareness and aims to give participants a clearer understanding of the pathways involved in resolving fuel debt.

Course outline
  • What is fuel poverty and fuel debt?
  • Causes of fuel debt
  • Responsibilities (customer, fuel supplier, landlord)
  • Payment options
  • Switching suppliers
  • Things that go wrong and how to rectify them:
  • Billing errors
  • Meter problems
  • Contacting the supplier
  • The complaints procedure

Grants and assistance:

  • Priority Service Register
  • Warm Home Discount Scheme
  • Grants and trusts

An optional open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course handouts to help them complete the exam.

“Excellent course with easily understandable and useful information. Great tutor.”

Course participant, 2015/16.

For more information, please contact Alison Powell or telephone 029 2072 6580.


Published on 26-04-2016
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