Preventing and assisting households in fuel debt in Wales

NEA Cymru is inviting expressions of interest in our FREE one-day Fuel Debt Advice in the Community training

Do you support households struggling to pay their bills?

Since 2012, hundreds of community and frontline advisors throughout Wales have benefited from our free fuel debt advice training courses. This training is part of a multi-faceted project run by fuel poverty charity National Energy Action Cymru to help low income, vulnerable households struggling to pay their energy bills.

Who is it for?

The Fuel Debt Advice in the Community (hyperlink to NEA website) training course, accredited by City & Guilds, is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced advisor as an update. It aims to give participants a clearer understanding of the pathways involved in resolving fuel debt and covers the main issues including:

  • causes of fuel debt
  • responsibilities (customer, fuel supplier, landlord)
  • payment options and switching suppliers
  • meter and billing problems
  • complaints procedures
  • grants and assistance available

Duration: 1 day

Benefits of attending to individuals

  • gain knowledge and confidence to provide fuel debt advice
  • receive an accompanying fuel debt training manual resource
  • opportunity to gain a Level 2 City & Guilds qualification
  • receive ongoing support and guidance via quarterly Fuel Debt Bulletins
  • opportunity to further enhance your knowledge and network with other advisors via our Fuel Debt Masterclasses

Benefits of attending for your clients

  • negotiate better outcomes for your clients
  • free clients from the stress and ill health caused by overwhelming debt
  • help clients in hardship to switch energy supplier, apply for energy rebates and extra services
  • increase take up in Wales of energy efficiency schemes

Please Note:

  • This course can be delivered on an open access basis or ‘in-house’ by organisations wishing to train a group of staff (limited to one ‘in-house’ course per organisation)
  • Places are strictly limited and open to frontline advice and community workers who work with low income and vulnerable clients either in, or at risk of, fuel poverty. (Participants will need to complete a short pre course questionnaire to evidence this).
  • A number of participants will also have the opportunity to undertake an open book exam to gain a City & Guilds accredited Level 2 Award in Fuel Debt in the Community 6281-16.
  • In order to evidence how delegates are using the training, we ask each participant to provide a brief case study following their attendance on the course (a template is provided to assist you).
  • Places will be allocated at NEA Cymru’s discretion.

To register your interest please complete and submit the form below.

Published on 19-06-2018
Menu Title