NEA Cymru Supports Financial Capability Week

Fuel poverty charity National Energy Action Cymru is supporting Financial Capability Week this week by ‘Talking Money’ to a whole host of organisations, particularly concerning fuel debt awareness.

With nearly 300,000 households throughout Wales unable to afford to heat their homes this winter, the charity is continuing its vital work in training and upskilling local authority, housing association, and voluntary sector staff to support clients who are struggling to pay their energy bills this winter.

The Fuel Debt Advice in the Community course is aimed at preventing people falling into debt with their energy supplier in the first place, as well as helping those who, through no fault of their own, struggle to keep up with payments.  The training focuses on enabling advice workers to give practical support to clients, including advice on billing errors, meter problems, and navigating the suppliers’ complaint procedures.

Carole Morgan-Jones, Director, NEA Cymru said:

“Energy bills are now unaffordable for 1 in 3 Welsh households and more and more people are struggling to make ends meet.  Our Wales fuel debt and mentoring project has been running since 2012 and during that time we have trained over 700 frontline workers right across Wales to support Welsh households struggling to keep the heating on. 

During 2017-18 we will train over 100 more advisors and offer them the opportunity to gain a City & Guilds Level 2 fuel debt advice in the community qualification.

Financial Capability Week is a great way to encourage organisations to work together, and our Fuel Debt course equips them to identify and deal with a mix of components that contribute to fuel poverty and financial incapability.”


Notes to Editors:

  1. For further information please contact Carole Morgan-Jones, Director, NEA Cymru, tel 02920 229322 or email
  2. Sponsorship for the fuel debt training is being provided by SSE
  3. NEA is the UK’s leading fuel poverty charity campaigning for affordable warmth. For further details visit
  4. Fuel poverty is defined as the need to spend over 10% of household income on fuel costs to maintain adequate warmth for health and comfort. The latest estimate is that there are 291,000 households living in fuel poverty, equivalent to 23% of households in Wales.
  5. Fuel poverty results from a combination of factors: low household income; unaffordable energy prices; and inadequate heating and insulation standards. The consequences of fuel poverty range from psychological distress, social isolation and physical discomfort to causing or exacerbating serious illness and, in the most extreme cases, to premature death.



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