Staying warm and healthy in St Helens
St. Helens Council
St. Helens Clinical Commissioning Group, St. Helens & Knowsley Hospital Trust, St Helens Fuel Poverty Focus Group (inc. St Helens CAB, Age UK Mid Mersey and many other local organisations and housing providers), Caribou Green Warmth LLP
The Warm & Healthy Homes Fund (WHHF) complemented existing work by the St Helens “Winter Warmer” project, by adding affordable heating and/or insulation for those unable to access assistance via current schemes. It strengthened partnership working and built capacity through community awareness events and training for professionals.
The Housing and Health Partnership worked with the Council’s Integrated Access St Helens (IASH) team to identify, target and engage with eligible individuals. IASH was the single point of access for all social care referrals for those aged 18+. Clients received an initial telephone assessment, irrespective of tenure, covering a broad range of needs including health, social care and housing. Assessment outcomes included onward referral to the Affordable Warmth Team and other appropriate partners/services.
IASH’s Pro-active Care Liaison Officer attended regular meetings with community matrons at 27 GP surgeries to identify patients with long term conditions exacerbated by a cold home. Individuals frequently attending A&E and non-elective admissions were also identified, allowing targeting of those meeting the WHHF criteria.
IASH have a satellite team at Whiston Hospital, diverting people away from A&E once medically fit, and arranging discharge from its Frailty Unit. This facilitated further assessment to prevent readmission, and onward referrals including (where eligible) to the WHHF project.
Referrals were made to the HIA’s Affordable Warmth Unit, and a home energy advice visit conducted. The outreach officers provided bespoke advice to help people keep warm and well, and confirmed eligibility for the scheme. Where heating and/or insulation measures could be provided, they outlined the process for the applicant. The case was then passed to Caribou to install energy efficiency measures, who also arranged pre- and post-install EPC surveys.
NEA has awarded St Helens Council a further grant to continue their project and the delivery of measures to an additional 30 eligible households in 2017/18.
Region in which project will be delivered:
Local authority area/key locations in which project will be delivered:
Details of measures installed:
Eligible individuals benefited from heating and/or insulation measures as required.
ELIGIBLE HOUSEHOLDS ASSISTED (to 31st March 2017)
NEA grant with GAP funding