EMPOWERED BY ENERGY

LIVING WITH THE ENERGY CRISIS: PROVIDING ADVICE TO VULNERABLE CLIENTS

FULLY FUNDED WEBINAR

Free online energy awareness training for organisations supporting refugees and asylum seekers in London.

NEA will deliver energy efficiency training to frontline professionals supporting refugee and asylum seeker communities. This will allow staff and volunteers to better understand the needs of the households they support and will give them the knowledge and confidence to pass on information to any clients they support mitigating the impacts of fuel poverty within the refugee community.

‘Living with the energy crisis – providing advice to vulnerable clients’ training looks at the current situation and what it means for fuel poverty in England and Wales today. It looks at who is most vulnerable to recent changes and how to help those in need – including ways to ensure people stay on top of the situation, how to maximise their income, how to find help if needed and finally how they can save energy and money in general.

COURSE AUDIENCE

This free webinar is aimed at frontline professionals supporting refugee and asylum seeker communities in London.

COURSE OBJECTIVES

• Explain the Ofgem price cap and how it affects householders ​​
• Identify fuel poverty definitions and at-risk householders ​​
• Discuss how to manage the increased cost of home energy ​​
• Explore how householders can avoid wasting energy in the home ​​
• Conclude with places to our clients can find support

COURSE CONTENT

• Overview of the energy crisis
  • What is the price cap, how does it affect householders
  • Tariffs and how they work
• Fuel poverty and vulnerability
  • What is fuel poverty
  • Who are going to be the most vulnerable
• Managing the increased cost of living
  • Finding the cheapest methods of paying for fuel and maximising income
  • Checking consumption through statements and meters
  • Using less energy in the home
  • Making the home more energy-efficient
• Finding support
  • If the client is finding it difficult to pay
  • Financial help and  assistance
  • External support

This course is for those providing advice to others. If you are looking for a layman’s guide, to support your companies staff for example, please see contact NEA to find out about the ‘NEA Energy Café (1 hour/1.5 hour)’. This is a shorter session designed for those not working in the energy or advice sector.

DURATION

2.5 hour

DELIVERY METHOD

Webinar – delivered live via Zoom (video conferencing facility) by our expert tutors to small groups to ensure a good level of interaction and support for learners. Participants will require a device with a camera and sound.

Following the webinar learners will also receive a handout booklet covering the course topics.

FEES

This online training is available free of charge to organisations supporting refugees and asylum seekers in London.

WEBINAR DATES/ BOOKINGS

FOR FURTHER INFORMATION:

E-mail: trainingadmin@nea.org.uk