< Back

Level 3 Award in Energy Awareness 6281-01

E-learning / Online Assessment

Citizens Advice Learners

Aimed at workers who deliver energy advice to households, either face-to-face or over the phone. This popular course explores a breadth of topics related to the energy sector, including energy-saving methods. It will provide the knowledge and skills required to deliver practical and impactful advice to clients. 

With over 30 years of experience and more than 26,000 successful learners, this is our most trusted program which provides an industry-standard qualification for energy advisors and volunteers working with vulnerable clients.  

Prerequisite

As this is a level 3 qualification, learners will require basic literacy and numeracy skills. The course and exam will include some written activities as well as calculating fuel bills; calculating running costs of electrical appliances and converting temperatures using simple formulas which will be provided. 

For e-learning / online assessment, learners will need basic computer skills to navigate the e-learning (you can view a short sample of the course via the link further down this page). 

Course aim

The course aims to provide delegates with an understanding of energy advice and the knowledge required to deliver energy advice to householders.

Course objectives
  • Explain fuel poverty and the associated health issues  
  • Identify a range of heating and hot water systems and appliances found in homes  
  • Outline the efficient and safe use of heating and hot water systems and appliances  
  • Identify the type and function of controls on heating and hot water systems 
  • Calculate electricity running costs  
  • Interpret energy labels  
  • Identify a range of gas and electricity meters and understand the importance of taking accurate readings  
  • Explain how to calculate electricity and gas costs  
  • Analyse domestic fuel cost data using reference materials 
  • Examine ways of paying for fuel and sources of fuel debt advice 
  • Identify the basic principles of how domestic renewable technologies work 
  • Identify two methods of measuring the energy efficiency of a dwelling 
  • Investigate heat loss in a range of dwellings and identify insulation measures that can be used to tackle it. 
  • Outline the grant aid and assistance available for domestic energy efficiency measures 
  • Explore the causes of condensation and identify possible solutions 
How will the e-learning work?

Learners will have access to the course for 8 weeks and be able to study online at a time and location that is convenient to them. They will also receive a set support documents including mock exam papers, activities and handouts to keep for future reference along with a copy of the Energy Advice in the Home book.

When ready, delegates will go on to sit the exam with an NEA registered examiner.

Tutor support

Tutors will be available upon request to assist with specific queries relating to the course content. This is usually done via e-mail or telephone / video call.

Please note that this support is time limited as e-learning is generally self-led however more in-depth tuition can be arranged at an extra cost if required.

Suggested study time

For those new to the subject, we recommend a minimum of 20 hours to complete the course and a further 9 hours to prepare for the exam (experienced advisors may work through quicker). Each learner is different and E-Learning offers the flexibility to study at your own pace.

How will the online assessment work?

For online exams learners will require a quiet room and two separate electronic devices with internet access, sound and a video camera. Both devices must connect to Zoom (video conferencing platform). Device one will be used to connect to Zoom for the exam to be invigilated (this could be a computer, tablet or mobile phone) and device two will be used to access the online exam forms (this could be a computer or tablet).

Learners must attend an exam session observed by an NEA-registered examiner.

Learners are encouraged to book their exam date soon after starting their learning, full details on how to book will be included in the course joining instructions.

A full outline of the online assessment requirements can be viewed HERE.
Online assessment programme

The online assessment is split into the following three sections and candidates should set aside a full day for the exam:

  • Exam Paper One (85 minutes)
  • Home Heating
  • Bills, Meters and Paying for Fuel
  • Exam Paper Two (75 minutes)
  • Cutting Down Heat Loss
  • Condensation and Dampness
  • Simulation (30 minutes)
  • Setting central heating programmers
  • Energy advisor role-play

Exam times are generally 9:00am registration for a 9:15am start – 5:00pm (approx.)

For further details please contact:

trainingadmin@nea.org.uk

BOOKING FORM

E-LEARNING BOOKING FORM (qual) – Citizens Advice – Level 3 Award in Energy Awareness 6281-01


  • Thank you for your interest in National Energy Action’s Level 3 Energy Awareness 6281-01 e-learning. This qualification also includes an assessment component which is booked separately.

    To book a free place on the e-learning please complete the following fields.

    This training programme is arranged/ funded by Citizens Advice. By signing up for a free place, you are also agreeing to the organisers from Citizens Advice contacting you following your course for feedback.

    PLEASE NOTE: Once you complete the booking form and select submit you should see a confirmation note on screen. If not and instead you return back to the top of the booking form, your booking is not complete. Please check that all relevant fields are complete (all fields marked with a * are mandatory) and your e-mail address is correct then submit again.

  • 1) LEARNING START DATE

  • Please note, it can take up to 5 working days to process the booking and set up an E-Learning account.

    As standard we provide access to the course for 8 weeks and ask that learners complete the course and assessment within this time. On average it takes around 20 hours to work through the course and a further 9 hours prepare for the exam. Each learner is different so this is just a guide.

    DD slash MM slash YYYY

  • 2) ASSESSMENT DATE

  • Online assessments will take place on scheduled dates arranged specifically for Citizens Advice and must be booked separate to the E-Learning. Full details on how to book your assessment will be outlined in your course joining instructions.

    We recommend that learners book their assessment mid-way through the course to better gauge how much how much time will be needed to complete it.

    Assessments tend to book up weeks in advance, so booking mid-way through your learning will also ensure that you secure your preferred date.

  • 3) LEARNER DETAILS

  • 6) TERMS AND CONDITIONS

  • 1) Course login details will be issued by the start date requested, allowing up to 5 working days from booking.

    2) Access to the course will be available for 8 weeks from the agreed start date requested. Learners should complete their study and book their assessment within this time.

    3) The learner must not disclose their log in details to others.

    4) The E-Learning and support materials are copy right protected and must not be copied or shared with others.

    5) For online exams, learners will require a quiet room and two separate electronic devices with internet access, sound and a video camera. Both devices will need to connect to Zoom (video conferencing platform). Device one will be used to connect to Zoom to act as a video camera for the exam to be invigilated (this could be a computer, tablet or mobile phone). Device two will be used to access the online exams and conduct the practical / simulation element of the exam via Zoom (this could be a laptop or desktop computer). Further details outlining the full requirements will be provided ahead of the exam day.

  • 8) DATA PROTECTION

  • National Energy Action collects personal information when you book on to a training event; this is used to provide the services requested; report to funders (if necessary); and to evaluate our services. We will not share your details with any other third parties without your consent. By submitting your booking form, you are agreeing to these terms.

    Our full privacy policy can be viewed at the following link – https://www.nea.org.uk/privacy-policy/
  • National Energy Actions privacy policy can be viewed at the following link – https://www.nea.org.uk/privacy-policy/
  • As part of this training programme, Citizens Advice must report to funders on learner progress. Do you consent to National Energy Action sharing your assessment result with course organisers at Citizens Advice.
  • From time-to-time NEA may also send details of further projects / training events including free courses. Would you like to be included in these mailings?

  • 10) NOTES

  • Please include details of anything else we may need to know – support, learning requirements etc.

  • 11) CONFIRMATION


  • If you have read and agreed to the above information please select the submit button below to complete your booking.

    PLEASE NOTE BEFORE SUBMITTING: Once you complete the booking form and select submit you should see a confirmation note on screen. If you return back to the top of this page, your booking is NOT complete and has not been submitted. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

    Once submitted you should also receive an automated confirmation e-mail.

© 2024 NEA all rights reserved.