Advice using SignVideo

NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home.

It offers advice workshops direct to householders and training to frontline staff.


What is on offer?

SignVideo face-to-face energy and benefits advice for users of BSL as well as online chat via Facebook. Telephone advice is also available for family members, friends, carers and caseworkers

Engagement sessions, workshops and community events. Contact wash@nea.org.uk for more information

Training for frontline staff

Click for more information


We can help you with

Warm Home Discount and Priority Services Register information

Support with gas and electricity accounts including fuel debt

Switching suppliers

Energy efficiency

Trust fund applications

Water rates

Benefits advice and income maximisation


Ways to contact the advice service

Speak to an adviser

Call 0800 304 7159 or use SignVideo

Text chat to an adviser on Facebook
Make a referral

Click here to complete an online referral form


Related Info

Steps to Affordable Warmth videos with BSL