0800 304 7159
Advice and Support

If you or someone you know can’t afford to heat their home then we’re here to help. We offer a range of support both directly to people in need, and via frontline workers and other intermediaries.

Due to unprecedented demand for our WASH phone line services you may not be able to speak to an adviser straight away; our phone lines are currently operational Monday to Friday, 10.00 am – 12.00 noon but if advisers are busy you may find the line goes to voicemail. If you are unable to get through you can complete our online referral form here but please be aware we may not be able to get back in touch straight away. Please see the link below for other agency support.


England     |     Wales     |     Northern Ireland
Smart Meters
Smart Meters
Post on 02nd Sep 2021
Leaflets, resources and FAQs about smart meters
Nation / Region: England , Scotland , Wales
Content Type:Advice
Advice, Smart Meters
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Steps to Affordable Warmth Videos with BSL signing
Steps to Affordable Warmth Videos with BSL signing
Post on 02nd Sep 2021
Our Steps to Affordable Warmth videos take the viewer through the different stages required to keep them warm, well and safe in their home as well as advising on extra benefits and energy discounts they may be entitled to. With BSL signing.
Nation / Region: England , Wales
Content Type:Advice
Advice, BSL, Cold Homes, Debt, Energy Advice, Energy Tariffs, Fuel Debt, Health, Home Appliances, Video
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Advice Using SignVideo
Advice Using SignVideo
Post on 02nd Sep 2021
NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home.
Nation / Region: England , Wales
Content Type:Advice
Advice, BSL, Energy Advice
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Help during the COVID-19 period
Help during the COVID-19 period
Post on 02nd Sep 2021
To help assist people who may be struggling with their energy bills we’ve produced two new resources: Help during Covid-19 and Top energy saving tips.
Nation / Region: England , Wales
Content Type:Advice
Advice, Cold Homes, Leaflets
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Help with energy costs in Northern Ireland
Help with energy costs in Northern Ireland
Post on 02nd Sep 2021
You may be worried about managing your energy use and costs during the Coronavirus outbreak. Here is some information to help householders in Northern Ireland.
Nation / Region: Northern Ireland
Content Type:Advice
Advice, Energy, Energy Advice, Energy Costs
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Cartrefi Cynnes a Diogel (Cymru a Lloegr)
Cartrefi Cynnes a Diogel (Cymru a Lloegr)
Post on 02nd Sep 2021
Mae Gwasanaeth Cyngor WASH NEA yn wasanaeth cymorth am ddim sy’n darparu cyngor i ddeiliaid tai yng Nghymru a Lloegr ar eu biliau ynni ac yn cadw’n gynnes ac yn ddiogel yn eu cartref.
Nation / Region: Wales , Cymru
Content Type:Advice
Advice
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Warm and Safe Homes Action Guide
Warm and Safe Homes Action Guide
Post on 01st Sep 2021
The Warm and Safe Homes Action Guides are designed to be practical and easy-to-use documents that will help you identify the best solutions for householders who are worried about keeping their homes warm and paying their energy bills.
Nation / Region: England
Content Type:Advice
Advice
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