0800 304 7159
Advice and Support

If you or someone you know can’t afford to heat their home then we’re here to help. We offer a range of support both directly to people in need, and via frontline workers and other intermediaries.

Due to unprecedented demand for our WASH phone line services you may not be able to speak to an adviser straight away; our phone lines are currently operational Monday to Friday, 10.00 am – 12.00 noon but if advisers are busy you may find the line goes to voicemail. If you are unable to get through you can complete our online referral form here but please be aware we may not be able to get back in touch straight away. Please see the link below for other agency support.


England     |     Wales     |     Northern Ireland
Smart Meters
Smart Meters
Post on 02nd Sep 2021
Leaflets, resources and FAQs about smart meters
Nation / Region: England , Scotland , Wales
Content Type:Advice
Advice, Smart Meters
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Steps to Affordable Warmth Videos with BSL signing
Steps to Affordable Warmth Videos with BSL signing
Post on 02nd Sep 2021
Our Steps to Affordable Warmth videos take the viewer through the different stages required to keep them warm, well and safe in their home as well as advising on extra benefits and energy discounts they may be entitled to. With BSL signing.
Nation / Region: England , Wales
Content Type:Advice
Advice, BSL, Cold Homes, Debt, Energy Advice, Energy Tariffs, Fuel Debt, Health, Home Appliances, Video
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Advice Using SignVideo
Advice Using SignVideo
Post on 02nd Sep 2021
NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home.
Nation / Region: England , Wales
Content Type:Advice
Advice, BSL, Energy Advice
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Information leaflets
Information leaflets
Post on 02nd Sep 2021
NEA has developed a series of information leaflets aimed at frontline workers to help provide advice in the communities. These are suitable to distribute at public-facing events and to help you share information with those who need it.
Nation / Region: England , Wales
Content Type:Advice
Energy Advice, Leaflets
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Help during the COVID-19 period
Help during the COVID-19 period
Post on 02nd Sep 2021
To help assist people who may be struggling with their energy bills we’ve produced two new resources: Help during Covid-19 and Top energy saving tips.
Nation / Region: England , Wales
Content Type:Advice
Advice, Cold Homes, Leaflets
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Warm and Safe Homes Action Guide
Warm and Safe Homes Action Guide
Post on 01st Sep 2021
The Warm and Safe Homes Action Guides are designed to be practical and easy-to-use documents that will help you identify the best solutions for householders who are worried about keeping their homes warm and paying their energy bills.
Nation / Region: England
Content Type:Advice
Advice
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Solar PV Advice
Solar PV Advice
Post on 01st Sep 2021
Domestic solar PV systems convert sunlight into electricity which can be used in the home. They can help you reduce your energy bills, but it is important to understand how they work and how to get the most out of them. Find out more here.
Nation / Region: England , Northern Ireland , Scotland , UK , Wales
Content Type:Advice
Advice Delivery, Solar PV
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