We should all be able to stay warm at home and repairing or upgrading our property’s heating and insulation is one of the best ways to do this. For people already struggling to meet essential living expenses however, this is simply not an option.

As well as informing the future design and delivery of services to vulnerable customers through the GB smart meter roll-out, NEA has been leading the way in highlighting how network innovation projects can have a significant role in supporting vulnerable customers and facilitating a more efficient energy system.