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Voices from the frontline
Voices from the Frontline

People with lived experience of fuel poverty reveal what it is really like.

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National Energy Action
Who we are

National Energy Action is the national charity working to end fuel poverty in England, Wales and Northern Ireland. Find out more about the challenge we face, the difference we make, and the difference you can make. We also work closely with our sister charity Energy Action Scotland. You can find out more about their work to tackle fuel poverty in Scotland at www.eas.org.uk

We offer advice and support to fuel-poor households in England, Wales and Northern Ireland, as well as advocating for policy and regulation to protect the most vulnerable households. We also offer training to frontline staff of other organisations, to they can best support fuel-poor households.

We do not work alone. Partnerships and collaboration have been at the heart of National Energy Action for over 40 years, helping us drive better health and wellbeing outcomes for people struggling to heat their homes.

Our Story about Who we are
What is
Fuel poverty

We define fuel poverty as a household needing to use 10% of their income on keeping their home warm.

Since the beginning of the energy crisis in October 2021, the average energy bill has increased significantly. National Energy Action estimates that 6.1 million UK households are currently in fuel poverty, unable to afford to heat their homes to the temperature needed to keep warm and healthy, and falling into debt. In October 2021, we estimated there were 4.5 million UK households in fuel poverty.

Read More about Fuel poverty

Lived Experiences of Fuel Poverty

6.1 million UK households are in fuel poverty. Read these real-life experiences of the devastating impact high energy bills and poor energy efficiency can have, especially amid the cost of living crisis.

Energy Crisis

The Energy Crisis began in October 2021 and has dragged millions into fuel poverty. See the latest on the crisis here and what support is available.

Water Poverty

Innovation and Technical Evaluation

Warm and Safe Homes in Fishwick

Schools & Education Resources


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News & Insights

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‘The government must now seize the opportunity’ National Energy Action response to consultations on new fuel poverty strategy and PRS MEES

Posted on 07th Feb 2025
National Energy Action responds to the government announcing consultations on a new fuel poverty strategy and higher private rented sector energy efficiency standards across England and Wales. 
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National Energy Action’s annual conference welcomes over 350 supporters

Posted on 30th Jan 2025
More than 350 delegates gathered in Liverpool for three days to see over 20 exhibitors and attend panel sessions and breakout sessions led by 36 expert speakers.
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Content Type: News
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Government solid wall insulation announcement: ‘consumer protection, high standards and advice all need to sit at the heart of the government’s upcoming Warm Homes Plan’

Posted on 23rd Jan 2025
‘When installed correctly, we know solid wall insulation measures can be hugely positive for households, slashing energy bills, making homes more comfortable places to live and transforming the appearance of streets and whole neighbourhoods.’
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Content Type: News
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