Useful Telephone Numbers
National Grid Gas Emergency ONLY | 0800 111 999 |
National Grid General Enquiry Line | 0845 605 6677 |
National Grid ‘M’ number (to find out gas supplier & meter reference number) | 0870 608 1524 |
Heating and Hotwater Information Council | 01926 430 486 |
CIGA (Cavity Insulation Guarantee Agency) | 01525 853300 |
Gas Safe Register (replaced CORGI 1 April 2009) | 0800 408 5500 |
DEFRA Helpline | 08459 335 577 |
DTI Enquiries | 0207 215 6740 |
Benefit Enquiry Line | 0800 882 200 |
EAGA Grants Information Line (Warm Front Team) | 0800 316 2814 |
Environment and Energy Helpline | 0800 585 794 |
Energy Savings Trust (National Helpline - redirects to local EST Advice Centre) | 0800 512 012 |
Consumer Direct - gas and electricity consumer advice | 0845 404 0506 |
| Consumer Focus | 0207 799 7900 |
Health & Safety Executive - Gas Safety Advice Line | 0800 300 363 |
Heating and Hotwater Industry Council | 0845 6002200 |
Home Heat Helpline | 0800 336 699 |
National Energy Foundation | 0800 138 0889 |
NES (National Energy Services) | 01908 672 787 |
NHS DIRECT | 0845 4647 |
OFGEM (London Office) | 0207 901 7000 |
Renewable Energy Grants - Low Carbon Buildings Programme | 0800 915 0990 |
Solid Fuel Association Advice Line | 0845 601 4406 |
Winter Fuel Payments | 08459 151515 |
Fuel Suppliers
The utility companies provide grants to finance energy efficiency improvements and to promote energy efficiency alongside the sale of energy. To find out more about fuel company initiatives or to obtain free and impartial advice and information look under 'Electricity' or 'Gas' in the telephone directory for freephone energy efficiency information lines or contact one of the following numbers.
| Company | Contact Number |
| British Gas | 0800 072 8629 |
| e.on | 0500 201 000 |
| EDF Energy | 0800 096 9966 |
| Firmus Energy | 0845 608 0088 |
| Northern Ireland Electricity | 08457 455 455 |
| Npower | 0800 022 220 |
| Phoenix Natural Gas | 0845 455 5555 |
| Scottish Hydro Electric | 0845 777 6633 |
| ScottishPower | 0800 33 22 33 |
| Southern Electric | 0845 777 6633 |
| SWALEC | 0845 777 6633 |