Identifying vulnerability training

CPD-Logo1Vulnerability, Health and Fuel Poverty is a half day training course for professionals who interact with vulnerable customers either via telephone or whilst on home visits. This course will enable staff to understand the needs of vulnerable customers and identify sources of assistance for fuel poor householders.

Course outline

Identifying vulnerability

  • Definitions of vulnerability used within the energy market
  • Risk factors and triggers to help identify vulnerable customers
  • Examples of good practice when engaging with vulnerable customers

Fuel poverty and indicators of vulnerability

  • Definition of fuel poverty
  • Risk factors and triggers for identifying those at risk from fuel poverty

Health impacts of living in cold, damp homes

  • Health impacts experienced by infants, children and adults
  • Excess Winter Deaths/ Morbidity

Assistance available for vulnerable and fuel poor households

  • Government fuel payments
  • Warm Home Discount Scheme
  • Affordable Warmth Obligation of the Energy Company Obligation (ECO): Help to Heat
  • Priority Service Registers for fuel suppliers and Distribution Network Operators (DNO)
  • Fuel suppliers’ grants and hardship funds
  • Half-day (3 hour)
Course dates/locations
  • This course can be delivered in-house to organisations wishing to train a group of staff.
Fees, further details and bookings

Please contact Lynsey Thompson or call 0191 261 5677.

Published on 05-06-2017
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