Fuel debt advice course for debt advisers

CPD-Logo1This one-day course is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced advisor as an update. It covers the main issues, raises awareness and aims to give participants a clearer understanding of the pathways involved in resolving fuel debt.
Course outline

The one-day course includes the following topics:

  • What is fuel poverty and fuel debt
  • Causes of fuel debt
  • Responsibilities (customer, fuel supplier, landlord)
  • Payment options
  • Switching suppliers
  • Things that go wrong and how to rectify them:
    • Billing errors
    • Meter problems
  • Contacting the supplier
  • The complaints procedure
  • Grants and assistance:
    • Priority Service Register
    • Warm Home Discount Scheme
    • Grants and Trusts
Assessment (optional)

In order to gain a Level 2 City & Guilds qualification an option assessment is now available.This consists of an open book exam which will take a maximum of three hours to complete. Candidates are encouraged to use their course hand-outs to help complete the exam.

Course dates / locations

This course is only available on an in-house basis to organisations wishing to train a group of staff.

Fees

For details of in-house course fees please contact Lynsey Thompson

Further details and bookings

E: Lynsey Thompson
T: 0191 261 5677

Development of this course was sponsored by British Gas and the Department of Energy and Climate Change

Published on 17-08-2015
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