Smart Energy GB in Communities


Smart Energy GB in Communities is part of Smart Energy GB’s partnerships programme and an integral part of the consumer engagement campaign, which is being delivered by a consortium of charities dedicated to ensuring that no one is left behind in the rollout of smart meters.

In partnership with our sister charity Energy Action Scotland, leading communications charity Media Trust, and grant-making charity Charities Aid Foundation, we are working with Smart Energy GB to help inform and inspire people about smart meters and the positive changes that they can bring.

Further information is below. You can also read the press statement from Smart Energy GB here.

About smart meters and the rollout

Smart meters will replace the traditional meters we currently have in our homes. They will provide consumers with accurate bills, near real time information on energy usage in pounds and pence, and greater control over their gas and electricity. The smart meter rollout is an essential technology upgrade, unprecedented in its scale, to improve Great Britain’s energy infrastructure. More than 3.5 millions smart meters have already been installed in homes and micro-business, and between now and 2020 every household in England, Wales and Scotland will be offered one at no upfront cost.

Working in partnership with Smart Energy GB

Smart Energy GB is the voice of the smart meter rollout.. It’s their task to help everyone in Great Britain understand smart meters, the national rollout and how to use their new meters to get their gas and electricity under control.

Working with and through partnership organisations – from across the voluntary, private and public sectors, is a central part of the campaign. We will be working with Smart Energy GB to ensure that together we can engage some of the most vulnerable and hard to reach communities in the smart metering rollout.

What can we offer?

Through the Smart Energy GB in Communities programme, we are offering a range of advice and support to help engage a network of enthusiastic partners and ensure a wide outreach. This includes:

  • The Smart Energy GB in Communities fund which is being administered by CAF to provide support for organisations delivering projects and activities that engage their communities with the campaign. You can find more information on the funding opportunities by clicking here.
  • NEA and EAS are delivering a programme of support including full day accredited training across the regions in Great Britain, support at stakeholder events, tailored bite size information briefings, and access to resources. Please contact us to find out more here.
  • Bespoke smart meter marketing and campaigns training is available for partners who may be looking for guidance on how best to bring the campaign to life, find out more and how to book here.
  • As well as support available via Smart Energy GB in Communities, Smart Energy GB has created a wealth of free resources – visit the Resource Centre or contact us to find out more here.

Smart Energy for All – a consultation paper released in 2014, identified a number of groups of people who may have a barrier to engaging with the rollout – you can read the report here.

In 2016 Smart Energy GB in Communities will be focusing on working with partners who are working with the following priority groups:

  • District heating customers (district heating is a system where a communal source of
  • heat is shared with other properties)
  • Lack of proficiency in English (or Welsh in Wales) Lacking basic digital skills
  • Learning disability
  • Low literacy
  • Memory impairment
  • No personal internet access
  • Off-gas grid customers
  • Prepay customers
  • Private tenants
  • Severe or profound deafness
  • Social housing tenants

To make sure our campaign is reaching everyone in the most effective way, we will be collecting information about all our activities and the activities of partners, if you would like to help make the campaign a success, and help us ensure nobody is left behind in the rollout now or in the future, please contact us at or complete the contact us form below.

For ongoing updates on Smart Energy GB in Communities subscribe to our newsletter.

Why NEA?

We believe that smart metering has the potential to provide real benefits for vulnerable and low-income householders, but only if these individuals are effectively engaged and supported throughout the smart meter journey. We are proud to be working with Smart Energy GB and our consortium partners to ensure that everyone has the same opportunities to engage in the smart meter rollout, regardless of personal circumstance or where they live.

Smart meters are being installed by energy suppliers. To find out how you can get a smart meter from your energy supplier please visit the Smart Energy GB website.

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