Smart-Up is an EU funded project that will encourage vulnerable customers in those Member States that have embarked on the roll-out of Smart Meters to actively use their Smart Meters and In-House Displays to achieve energy savings. Previous studies have shown that Smart Meters do not lead to energy savings in the residential sector unless households actively use them and modify their energy-use behaviour. Our project will fill this gap, as well as raise awareness on demand response services.

For more information visit or contact Sarah Wright.

Active Consumer – Vulnerable Consumer

Tuesday 5 June, 14:00-15:30, Brussels
ENTSO-E, National Energy Action and the Florence School of Regulation

The Clean Energy for all Europeans package rightly emphasises the need to put consumers at the centre of the energy system. However, more than 50 million EU households are considered energy poor or vulnerable. Are measures for active consumers negative for vulnerable consumers? What other ways can vulnerable consumers be supported to save energy and engage in the energy market? Is the newly established EU energy poverty observatory a good step in the EU fight against energy poverty? What are the provisions for active and for vulnerable consumers in the new package?

This session will highlight some of the insight and experiences of practical projects such as SMART-UP in supporting vulnerable energy consumers, before leading into a wider panel discussion including representatives from the industry, to consumer organisations, policy makers and researchers.

Confirmed speakers: Theresa Griffin, MEP; Wioletta Dunin-Majewska, Policy Coordinator, European Commission; Marie-Pierre Fauconnier, Vice-President, CEER; Elizabeth Errington; Senior Policy Researcher, Citizens Advice; Marina Varvesi, Innovation and Development, AISFOR; Slavica RobiĆ, Executive Director, DOOR

For more information and to register click here

You can also submit questions in advance or vote on your favourite questions by visiting and entering the code W066.

SMART-UP: Smart metering and vulnerable consumers – Energy Talk

Wednesday 6 June, 10:00-10:30
EU Sustainable Energy Week Networking Village, Residence Palace, Brussels

Join us for a quick-fire, interactive presentation of the project with the opportunity to ask questions and learn more from our speakers

SMART-UP will also be exhibiting at the Networking Village on the afternoon of the 5th June. To register for the energy talk or other EUSEW events visit

For more information on SMART-UP visit or contact Sarah Wright.

Menu Title