Understanding the impact of smart prepayment on fuel poverty

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October 2016 | Nicky Hodges, Simon Roberts, Karen Smith, Toby Bridgeman, Nick Banks, Molly Asher Prepayment (PPM) customers are known to be poorly served by the energy market, paying higher tariffs, having difficulty switching tariff and/or supplier and being at risk of self-disconnection. Numbers of PPM customers are rising (due to debt recovery) and there has… Read more »

Smart prepayment meters: Householder experiences

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Contributing authors: Kate Simpson, Karen Smith, Kate Thomas (Centre for Sustainable Energy) Published: March 2016 This report presents the findings of research on householders’ experiences of using smart prepayment meters (PPM) with the energy company Utilita, after switching from regular prepayment meters. Download

The British public’s perception of the UK smart metering initiative: Threats and opportunities

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Authors: Kathryn Buchanan, Nick Banks, Ian Preston, Riccardo Russo Published: January 2016 Consumer acceptance of smart meters remains crucial in achieving the potential carbon emission reductions offered by advanced metering infrastructures. Given this, the present research used deliberative focus groups to examine what is needed to secure acceptance and engagement from domestic consumers with services,… Read more »

Developing an Extra Help Scheme for vulnerable smart meter customers

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Citizens Advice were concerned that consumers in vulnerable situations could miss out on potential benefits of the £11 billion smart meter rollout, which they will be helping to fund through their energy bills. With this in mind Citizens Advice commissioned research from NEA to learn from other schemes that have helped vulnerable consumers through change…. Read more »

Smart meter extra help scheme research

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Research undertaken by NEA for Citizens Advice Published: September 2014 Following two years of prior research on behalf of DECC, NEA’s report for Citizens Advice explored the potential for an extra help scheme to be provided to vulnerable (including low income) consumers for the smart meter rollout. The report found that suppliers were well placed… Read more »

Smart Meters, Smart People

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Author: University of Ulster Published: December 2012 In 2010, the Utility Regulator in Northern Ireland commissioned a team to lead the region’s first Smart Meter Trial. Unlike all other Trials (which recruit a cast of thousands) this Trial focused on 56 lower-income customers who were vulnerable to the impacts of living in fuel poverty. This… Read more »

 
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