Smart meter extra help scheme research

Research undertaken by NEA for Citizens Advice
Published: September 2014

Following two years of prior research on behalf of DECC, NEA’s report for Citizens Advice explored the potential for an extra help scheme to be provided to vulnerable (including low income) consumers for the smart meter rollout. The report found that suppliers were well placed to deliver a more tailored experience for vulnerable consumers during the rollout and NEA engaged with a range of parties to establish some practical options for suppliers to develop and trial dedicated pathways for their vulnerable customers. The report also noted how to enhance supplier coordination with DNOs and assessed the costs and benefits of these approaches. NEA also produced a low cost calculator tool to highlight the merits of joining up delivery of the smart meters with low cost energy saving measures.

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