WHAT TO DO ABOUT FUEL POVERTY
These pages are intended to help you deal with fuel and energy problems experienced by households and to provide information and guidance on how to resolve these problems.
IDENTIFYING THE PROBLEMS
Individuals will not identify themselves as suffering from fuel poverty. Instead they will often highlight a range of problems that could be signs of fuel poverty. Common complaints are:
- I can't pay my electricity/gas bill
- I'm about to be disconnected
- I can't afford to heat my home
- my house is cold
- my house is damp
- I'm always ill.
Solutions | Go to: |
Ensure individual is on the correct payment option |
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Check availability of welfare/ benefit payments
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Check availability of grants to improve insulation and energy efficiency in the home
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Discuss potential for saving money by switching suppliers/changing tariff
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Health and Safety / Legal / Elderly and Disabled customers (Priority Group) |
NEA acknowledges the support of E.ON UK in developing these advice pages